Summary
We offer a variety of payment plans to suit a range of needs. See More info in this article to find out which payment plan might suit you and how to arrange it.
If you're having trouble paying your bills, find out more about our financial assistance options or contact us.
More info
Types of payment plans
We offer:
ongoing energy use payment plans, which cover the cost of your predicted, ongoing energy use in weekly, fortnightly or monthly instalments
debt and ongoing energy use payment plans, which combine existing debt and predicted, ongoing energy use into smaller, more frequent payments, spread out over up to two years
short-term, debt-only payment plans, which allow you to pay off debt in smaller, regular payments, generally before your next bill
Ongoing energy use payment plans
Ongoing energy use payment plans
Why take up an ongoing energy use payment plan? Energy bills can fluctuate throughout the seasons, and an ongoing energy use payment plan can average out the cost over a year.
How it works. We look at your past and predicted usage to estimate your total energy costs for the next year. We then average out your payments over the frequency you prefer – weekly, fortnightly, or monthly.
We monitor the payment amounts. We check in regularly and adjust payments if needed to match your usage. And we'll let you know in advance if your payments are going to change. Sometimes you'll have used:
less energy than you paid for. In this case your account will show a credit, which will be there for those seasons where you use more energy.
more energy than you paid for. In this case, your account will show a debt. This may balance out during the seasons where you use less energy.
How to set up an ongoing energy use payment plan
Electricity and natural gas customers with no debt on their accounts can set up a payment plan in My Account
Broadband, LPG, and centralised hot water and electricity customers with no debt on their accounts can contact us
Debt and ongoing energy use payment plans
Debt and ongoing energy use payment plans
Why take up a debt and ongoing energy use payment plan? It’s sometimes hard to pay debt and ongoing usage costs at the same time. This is where a payment plan that covers existing debt and future usage can make paying your bills that bit easier.
How it works.
We look at your past and predicted usage to estimate your total energy costs for the next year. We then average out your payments at the frequency you prefer.
We also roll outstanding debt into the payment plan and give you up two years to pay it off
You choose how often you pay, from weekly, fortnightly or monthly
How to set up a debt and ongoing energy use payment plan. Contact us.
Important info. If you're having trouble paying your bills, you can find out more about our financial assistance options or contact us.
Short-term, debt-only payment plans
Short-term, debt-only payment plans
Why take up a short-term, debt-only payment plan? If you have debt, you might find it easier to pay it off in smaller, regular payments before we issue your next bill. You might also request a short-term, debt-only plan if you’ve closed your account and there’s an amount outstanding.
How it works. When you talk to us about a debt-only payment plan, we’ll discuss how to roll your outstanding debt into a short-term payment plan, including how often you’d like to pay.
If you have an active account, you’ll need to pay the debt off before we issue your next bill. If your account is closed, we’ll agree with you on the length of the payment plan.
How to set up a short-term, debt-only plan. Contact us.
Important info. If you're having trouble paying your bills, you can find out more about our financial assistance options or contact us.
Important notes
Payment plans take four business days to become active, so set up your plan at least five days before your bill is due
A payment plan is specific to one account. For example, if you want a payment plan for your natural gas account and your electricity account, you'll need to set up a payment plan for each account.
When your payment plan is set up, we’ll send you a payment schedule that shows the details of your payment plan
We regularly review ongoing energy use payment plans (with or without debt) and adjust them if needed to match your usage. We'll let you know in advance if your payment amount is going to change.
Ongoing energy use payment plans may change but they don’t expire
We don’t review or adjust debt-only plans, but please contact us if you would like to discuss your plan
We’ll still send you your bills so you can see the amounts charged and payments made through your payment plan for the bill period
If you miss one payment, we'll send a reminder to let you know you need to pay the missed instalment before the next one is due. We may cancel your payment plan if you continue to miss payments.
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