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My Account for electricity and natural gas

Find a summary of My Account features for electricity and natural gas and see the menus and links that get you there.

Written by Origin
Updated over a week ago

Summary

Manage your electricity and natural gas accounts through My Account or the Origin app.

You’ll see information about current usage and energy plan(s) and have the freedom to manage a number of tasks – like changing energy plans, paying bills, setting up payment plans and direct debit, updating your details and more.

Get started

Register for My Account then log in. You might also like to download the Origin app.​

Billing and payments​

Set up and make payments (incl. direct debit and payment plans)

My Account

  • Make a payment: Dashboard > ​Make a payment link

  • Set up or change payment, incl. direct debit: Dashboard > Billing > Payment settings > Direct debit > Edit to update the details

  • Update payment method (debit / credit card / bank account): Dashboard > Billing > Payment settings > Direct debit > Edit to update the details

  • Cancel direct debit (if no debt on account): Dashboard > ​Bills & payments link > Payment settings > How often you pay > Edit

  • Set up or change a payment plan (if no debt on account): Dashboard > Billing > Payment settings > How often you pay > Edit > Payment plan

  • Cancel payment plan: Dashboard > Billing > Payment settings > How often you pay > Edit > Payment plan

Origin app

  • Make a payment: Dashboard > ​Make a payment link

  • Set up or change payment, incl. direct debit: Dashboard > Profile > Billing & payments menu > Payment settings > Direct debit > Edit to update the details

  • Update payment method (debit / credit card / bank account): Dashboard > Profile > Billing & payments menu > Payment settings > Direct debit > Edit to update the details

  • Cancel direct debit (if no debt on account): Dashboard > Profile > Billing & payments menu > Payment settings > How often you pay > Edit

  • Set up or change a payment plan (if no debt on account): Dashboard > Profile > Billing & payments menu > Payment settings > How often you pay > Edit > Payment plan

  • Cancel payment plan: Dashboard > Profile > Billing & payments menu > Payment settings > How often you pay > Edit > Payment plan

View past bills and payments

  • My Account for desktop: Dashboard > Billing > View all bills & payments

  • Origin app: Dashboard > Billing > Past bills & payments

Account management

Update personal and contact details

My Account

  • Change your name or date of birth: Dashboard > My Profile menu > View my profile

  • Update your email, phone number or postal address: Dashboard > My Profile menu > View my profile

Origin app

  • Change your name or date of birth: Profile icon (bottom of screen) > View my profile

  • Update your email, phone number or postal address: Profile icon (bottom of screen) > View my profile

Update contact preferences (change to email bills, manage offers)

My Account

  • Get bills and important notices by email: Dashboard > My Profile menu > Contact preferences > Email option

  • Update your preference for how you hear about offers: Dashboard > My Profile menu > Contact preferences > Update preferences button > Choose and save your preferences

Origin app

  • Get bills and important notices by email: Profile icon (bottom of screen) > Contact preferences link > Email option

  • Update your preference for how you hear about offers: Profile icon (bottom of screen) > Contact preferences > Update preferences button > Choose and save preferences

Move in or out

My Account

  • Book your move: Dashboard > Plans & Properties menu > Move in

  • Disconnect a property* (remove energy supply): Dashboard > Plans & Properties menu > Disconnect a property

Origin app

  • Book your move: Profile icon (bottom of the screen) > Move in

  • Disconnect a property* (remove energy supply): Profile icon (bottom of the screen) > Disconnect a property

*If you’re transferring to another energy provider, you don’t need to disconnect your property. Instead, they’ll let us know when you’ve moved across then we’ll send you your final bill.

Contact us through My Account or the Origin app

My Account

  • Dashboard > My Profile menu > Contact us

Origin app

  • Profile icon (bottom of the screen) > Contact us

Energy products and services (includes meter reads)

Set up, view and change energy plans

My Account

  • View plan details, including when it ends and rates: Dashboard > View plan link

  • Change / Renew plan: Dashboard > Plans & Properties menu > Change my plan / Renew my plan

  • Change / Renew plan: Dashboard > View plan link > Change my plan / Renew plan link

Origin app

  • View plan details, including when it ends and rates: Dashboard > View plan link

  • Change / Renew plan: Profile icon (bottom of screen) > Change my plan / Renew my plan

  • Change / Renew plan: Dashboard > View plan link > Change my plan / Renew plan link

Get usage info

  • See usage and solar feed-ins (if applicable): Dashboard > Usage link

  • Download usage data: Dashboard > Usage link > Download usage data link

Get meter info (incl. next meter read date) and submit reads

My Account

  • Find meter info (incl. meter number and next meter read date): Dashboard >
    Usage link > (scroll down) > About your electricity / natural gas meter (expand to view details)

  • Submit a meter read: Dashboard > Billing & Payments menu > Submit a meter read

Origin app

  • Find meter info (incl. meter number and next meter read date): Dashboard >
    Usage link > (scroll down) > About your electricity/natural gas meter (expand to view details)

  • Submit a meter read: Profile icon (bottom of screen) > Submit a meter read

Financial assistance and concessions

Add or change concession details

My Account

Origin app

Get a payment extension

If your bill is due soon or not more than two weeks past the due date, you'll see a payment extension link on the dashboard. If you meet this condition, see our Get a payment extension article for instructions.

Outages and safety

Find your distributor's emergency phone number (for power outages / emergencies)

  • Dashboard > Usage link > About your electricity / natural gas meter (expand)

Earn rewards

View rewards and offers / Join Spike

My Account

Origin app

  • View rewards and offers: Rewards icon (bottom of screen)

  • Join Spike: Profile icon (bottom of screen) > Join Spike

Log in and out

Log in

Log in to My Account to see your:

  • energy account types

  • bill period

  • cost to date, cost per day and predicted bill

  • account balance

  • energy advice article

  • rewards and offers

To log into my account:

  1. Enter the email address linked to your account

  2. Enter your password

  3. Click 'Log in'

Having trouble logging in?

  1. Make sure you enabled cookies on your browser – tutorial here

  2. If you have an adblocker installed, please disable it - tutorial here

  3. Try using another device if you can, or try a different browser

  4. If you're using VPN, please turn it off

Still having trouble logging in?

If you still have problems logging in, let us know by using this form.

You'll need to provide us with the following details:

  • Error messages you see on the screen

  • Time of attempted login

  • Browser / device used

If these tips still don't work, chat to us for assistance.

Log out

My Account

  • My Profile menu > Log out

Origin app

  • Profile icon (bottom of the screen) > Log out

Related articles

Change primary account holder
​Set up direct debit
​Set up a payment plan

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