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Why do I get a message saying that my bikes isn't delivered, I got confirmation in the app?
Why do I get a message saying that my bikes isn't delivered, I got confirmation in the app?

How to be sure that the bike is delivered after you have received the message

Oslo Bysykkel avatar
Written by Oslo Bysykkel
Updated over 5 years ago

Have you got the option to unlock a new bike in the app? If so - all your bikes have been registered delivered. 

You will get a receipt in the app after every ride, so check out the trip history in the app. If the trip is registered there, the bike is delivered correctly!

Why am I getting a message then?

The bike was most likely parked incorrectly the first time and has gotten registered later. Maybe you moved it after parking? The text you got is sent out automatically. If the bike is registered as delivered in the app, everything is ok!

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