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OSP Parent Quick Start Guide

Updated over 3 months ago

Online School Payments (OSP) allows parents to purchase school items and pay student obligations online through a secure web store and mobile app.

Quick Resources:

Getting Started

Platform Options

OSP Store (Web): The main online store where parents can purchase items through a web browser. Access at osmsinc.com/login.

OSP Mobile App: Optional mobile application that provides the same functionality as the web store. Download information available at osmsinc.com/osp-parent-app-release.

Login

Creating Your Account

  1. Select your School District as a parent user

  2. Create Username and Password (or use existing credentials)

Web Store Login

  • Click the login button (person icon in top right corner)

  • Enter your credentials

Mobile App Login

  • Open the OSP app

  • Select your state, district, school category, and school as needed

  • Enter your login credentials

Making Purchases

Determine Purchase Type

À la Carte Items:

  • Found under your school or department name

  • Select the category, then select the school name

  • Example: Springfield items are listed under Elementary

Student Debts/Invoices/Obligations:

  • Found on the "Pay Obligation" page in the main blue bar

  • May display directly under the student's name in the mobile app

Review Your Order

  1. Go to Shopping Cart to confirm selected items

  2. Verify quantities and details

Checkout Process

  1. Continue to Checkout

  2. Add Student Profiles (required for most purchases)

  3. Enter billing information

  4. Agree to payment terms

  5. Add any notes if desired

  6. Enter credit card information

Complete Purchase

  1. Select the Place Order button

  2. A successful purchase will display an Order Number

  3. You will receive a receipt via email

Student Profile Management

Adding Student Profiles

Student profiles are required for most purchases so schools can identify which student has paid.

Web Store Method:

  • During Checkout: On Step 1 of 4, select "Add Student Profile" button in top right corner

  • From Account Menu: Your Account page → Account Menu → Student Profile → Add Student Profile

Mobile App Method:

  • Select Main Settings icon (≡) in the top left

  • Choose "Add Student"

Required Information

When adding a student profile, you must provide:

  • First Name

  • Last Name

  • Student ID (must match exactly with school district records)

Important: The Student ID must match exactly what's on file with your school district. Contact your school's bookkeeper or teacher if you need assistance locating the correct Student ID.

Account Management

Multiple Students

You can add multiple students to a single user account. There's no need to create separate accounts for each student.

Account Sharing

You can share accounts with family members, but you're also welcome to create your own individual account.

Login Issues

If you can't log in:

  1. Check your email for login credentials

  2. Use the "Forgot Username and/or Password" option on the login page

  3. Contact support if issues persist

Frequently Asked Questions

Account Requirements

Q: Do I need to make a user account? Can I just be a guest? A: You need a user account. OSMS does not allow guest access.

Q: Can I have my own account instead of sharing? A: Yes, you can share accounts with family members or create your own individual account.

Q: I have multiple students. Do I need separate accounts? A: No, you can manage multiple students within a single user account.

Technical Issues

Q: I can't find my item for sale A: Contact your school's bookkeeper or teacher to confirm if the item is available for purchase.

Q: My student isn't in the system A: Add your student using the instructions above. Ensure you're using the official Student ID that matches school district records.

Q: My student profile won't save A: Verify you're using your student's official Student ID exactly as it appears in school records. Contact your school's bookkeeper or teacher for assistance.

Order Management

Q: Do I need to notify the school after placing an order? A: No, your school will automatically receive a receipt and payment notification.

Q: I need a refund or want to return something A: All funds become school property once processed. Contact your school's bookkeeper or teacher for refund assistance.

Q: I bought a physical item. When can I pick it up? A: Contact your school's bookkeeper or teacher for pickup instructions. OSMS does not ship physical items.

Payment Information

Q: How will the purchase appear on my credit card statement? A: You will see "Online School Management Systems, Inc. with Sterling VA" along with your school's name.

Support and Assistance

School-Specific Issues

For questions about:

  • Item availability

  • Student ID verification

  • Refunds and returns

  • Physical item pickup

Contact your school's bookkeeper or teacher directly.

Quick Reference

Essential Links

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