Osta exclusively employs W-2 professionals. Every electrician, plumber, and HVAC technician who arrives at your property is a an in-house Osta employee, not an independent contractor or referral from a third-party network.
Why Employment Status Matters:
Accountability and Oversight: Employees work under direct company supervision with performance monitoring, quality audits, and ongoing training requirements. Independent contractors operate autonomously with minimal oversight, creating inconsistent service quality and accountability gaps.
Background Checks and Vetting: Every Osta employee completes comprehensive background checks before employment. Subcontractor networks often rely on self-reported information without independent verification, creating security and liability risks for homeowners.
Insurance and Liability Protection: W-2 employees are covered under company workers' compensation and liability insurance policies. When subcontractors cause property damage or injury, insurance gaps frequently emerge, leaving homeowners exposed to claims and disputes.
Consistent Training and Standards: Osta employees complete standardized technical training, customer service protocols, and company-specific quality requirements. Subcontractors maintain their own practices with no unified standards, resulting in unpredictable work quality.
Warranty Fulfillment: Company employees remain accessible for warranty service throughout the coverage period. Subcontractors frequently change affiliations, relocate, or exit the industry, making warranty enforcement difficult or impossible.
Direct Communication: Employees represent Osta directly, understanding company policies, pricing structures, and project coordination processes. Subcontractors operate independently, often creating miscommunication about scope, pricing, and timelines.
Economic Incentives: Subcontractors maximize personal income by minimizing time spent on each job, creating incentives to rush work, upsell unnecessary services, or avoid callbacks. Salaried employees focus on quality outcomes without financial pressure to cut corners.
The employment model costs more to operate but delivers superior value through accountability, consistency, and long-term reliability. When you choose Osta, you choose a company that invests in its people and guarantees their work.