All Osta technicians are W-2 employees, which means:
Quality control:
Extensive vetting and background checks
Consistent training on best practices
Direct accountability to company standards
Regular performance evaluations
Customer protection:
Fully insured for liability and workers comp
Licensed professionals meeting state requirements
No payment pressure from commission structures
Consistent service quality
Contractor model problems (what we avoid):
Inconsistent training and standards
Incentive to oversell unnecessary services
Insurance gaps creating customer liability
High turnover affecting service continuity
We've invested in building an actual team of professionals, not a network of gig workers.