We take complaints seriously and resolve them promptly:
Our escalation process:
Immediate issue: Speak with technician on-site
Post-service concern: Contact office within 48 hours
Service recovery: Return visit to address problem (no charge)\
Management review: Escalation to operations manager if unresolved
Executive review: Founder involvement for persistent issues
You should expect:
Acknowledgment of complaint within 4 hours
Action plan within 24 hours
Resolution visit scheduled within 48 hours
Follow-up to ensure satisfaction
We track all complaints and use them to improve our service. Your feedback makes us better.