Our business model eliminates sales pressure:
Structural incentives:
Technicians receive zero commission on sales
Compensation based on service quality, not revenue
Promotion tied to customer satisfaction scores
No sales quotas or targets
Process safeguards:
AI diagnostics provide objective problem identification
Photo documentation of all issues
Multiple solution options presented with honest pros/cons
Management reviews flag suspicious patterns
Industry comparison:
Traditional model: Technician earns 10-20% commission on sales
Osta model: Technician earns same regardless of sale
Result: You get honest advice, not sales pitch
Our profitability comes from customer retention and referrals, not one-time upselling. Happy customers are more valuable than big tickets.