Push notifications will be sent to users' devices if they have push notifications enabled for the OTTO Sport Mobile App and have logged into the app at least once.
The following actions will cause push notifications to be sent:
Game Event Notifications
Action | Notification Sent? |
New game created by an admin via Scheduling | Yes — automatic |
New game created via the mobile app | Depends on notification selection |
Game details modified by an admin (date, time, location, opposing team, arrival time, uniform, or team note) | Yes — automatic ** |
Game details modified via the mobile app | Depends on notification selection |
Game status changed to/from Active, Postponed, or Canceled | Yes — automatic ** |
Game scores updated during play with "Auto-post score updates" set to ON | Yes — automatic |
New games imported into the OTTO Sport Scheduling Product | Yes — automatic |
Imported game details modified (date, time, or location) | Yes — automatic |
Future game removed/deleted by an administrator | Yes — automatic |
Game schedule visibility enabled for Coaches or Players and Parents | Depends on notification selection |
24-hour reminder before a scheduled game | Yes — automatic (user preference) |
Note: When games are created or edited on the mobile app, they must select either Send notifications or Don't send notifications before saving. Neither option is preselected; the choice must be made each time. This selection applies only to that action and is not saved as a preference.
Note: The 24-hour game reminder is sent approximately 24 hours before a scheduled game starts. Users can turn off game reminders under Account > Preferences in the mobile app. Click here for more details.
* Events imported or modified in the Scheduling Elements Product will not trigger push notifications. Only events imported directly into the latest version of the OTTO Sport Scheduling Product will trigger a notification.
** Email messages are also sent to team members.
Training/Practice Event Notifications
Action | Notification Sent? |
New practice created (single event or series) | Yes — automatic |
Practice details modified (date, time, or location) | Yes — automatic ** |
Practice status changed to/from Active, Postponed, or Canceled | Yes — automatic ** |
Practice canceled | Yes — automatic |
Practice schedule visibility enabled for Coaches or Players and Parents | Depends on notification selection |
24-hour reminder before a scheduled training/practice | Yes — opt-in only |
Note: Coaches can update the status of practices created through the Scheduling product when editing them on the mobile app. Status changes follow the same notification behavior as practices created on mobile.
Note: The 24-hour Training/Practice reminder is off by default. Users can opt in to receive a reminder approximately 24 hours before a scheduled training or practice under Account > Preferences in the mobile app. This setting only affects 24-hour reminders; all other training notifications are unaffected. Click here for more details.
*Training/Practice reminders are off by default. Users can opt in to receive a 24-hour reminder before scheduled practices under Account > Preferences in the mobile app. This setting only affects 24-hour reminders; all other training notifications are unaffected.
** Email messages are also sent to team members.
Basic (Custom) Event Notifications
Action | Notification Sent? |
Basic event created | Yes — automatic |
Basic event modified | Yes — automatic |
Basic event removed | Yes — automatic |
Basic event status changed to/from Active, Postponed, or Canceled | Yes — automatic |
24-hour event reminder (if enabled) | Yes — automatic |
Surface Closure Notifications
Action | Notification Sent? |
Surface closed within a date/time range that impacts current games or trainings | Yes — automatic |
Surface reopened within a date/time range that impacts current games or trainings | Yes — automatic |
Message Notifications
Action | Notification Sent? |
Message sent by Club Admin to Team Wall or Staff Wall | Yes — automatic |
Message sent by Team Member or Coach to Team Wall or Staff Wall | Yes — automatic |
Message sent to one or a small group of Team Members | Yes — automatic |
Message sent in Live Chat | Yes — automatic |
Note: Non-rostered team members who have visibility into a team can choose to mute it. Muting stops all push notifications from that team while keeping notifications from other teams active. This option is available from the Teams view in the mobile app. Click here for more information on muting teams.