1. From the navigation, select Members.
2. Enter the last name of the person you wish to issue a refund to in the search box and click on Search All Households.
3. Click on the Household Name.
4. Click on Orders and select the registration from the left that you would like to issue a refund for.
5. Click on the refund button in the upper right-hand corner.
6. Select the payment(s) you would like to refund.
7. Check the box next to the items you would like to refund.
8. Enter any remarks (optional)
9. Click on Continue to refund review.
10. Review and finalize the refund.
Refunds are issued using the same payment method used at the time of purchase. If a credit card was used, the funds go back to the credit card used.
Important Notes:
If you need to process refunds within the registration system, please note that there are no additional transaction fees that are charged for processing refunds (e.g. if you process a refund for $100, this will create a $100 debit that will either be deducted from your deposit if you have funds due, or will be debited from your bank account via ACH.)
With this said, because you incurred processing fees when the initial transaction was processed, you may wish to withhold a small administrative fee from the amount of the refund to cover your initial costs of that transaction.
If a user makes a payment with a credit card, admins have one year to process a refund. After that, an error message will appear stating that the associated payment is outside of the refund window.