The Incomplete Orders report shows registrants who started the registration process but didn't complete it. The report includes the date and time they started and the step where they stopped, giving you what you need to follow up or take action.
Navigate to Members > Incomplete Orders to access the report.
Resolving Incomplete Registrations
There are several ways to handle an incomplete registration:
Complete a Proxy Registration
If the registrant gives their approval, you can finish the registration on their behalf using proxy registration. Navigate to the household, click Register, and complete the remaining steps.
Resume the Registration
Click the date of the order on the Incomplete Orders page to go to the Order page, then click Resume Registration to jump back into the process where the registrant left off, saving time and reducing extra navigation.
Contact the Registrant
Reach out to the registrant and ask them to either finish the registration or remove the incomplete order from their cart (located in the upper right-hand corner of their screen).
Delete the Order
If the registration is no longer needed:
Go to Members > Incomplete Orders.
Click the Order Date of the order you'd like to delete.
Verify you want to delete the order and click the Delete Order button in the upper right-hand corner.
Customizing Your Report View
Customize which columns display on the Incomplete Registrations report to focus on the data that matters most. The system saves your configuration automatically so your customized view is ready the next time you access the report.
Note: Saved configurations are unique to each Admin. Changes you make won't affect what other Admins see.