Profile Management/Logins/Access
What happens if an Assignor or Referee needs to change their email or update their profile information?
Instruct the users to log in to the dashboard, click on My Account, and select Manage Profile. If they are updating their email address, they will need to confirm their email change before it can be used.
How can an Assignor or Referee retrieve a forgotten password?
Instruct the users to navigate to the login page and use the forgot password link to set up a new password.
How do Referees access the system?
Referees should log in with the username and password associated with their account. Once they log in, they will see a tab under the My Account Information view on their Dashboard. From here, they should click on the Referee Management tab and click the button to access the Referee Management System.
Assignments
What happens after an assignment invitation is sent to a Referee?
An email will be sent to the Referee with the subject <Organization Name>: Game Date, Game Time. The sender will be from no-reply@ottosport.ai.
The game assignment invitation email will include all relevant details for the game assignment, including: Position, Pay, Date/Time, Location, Competition, Division, Game Number, Home/Away Teams, and Assignor Contact Info. The referee will have the option to Accept or Decline directly from the email or click the link to manage their response in the Referee Management System.
The referee will continue to get reminders to respond to their invitation as follows:
If the game is more than a week away, then the frequency is every other day
If the game is less than a week away, then the frequency is every day
Additionally, the Referee will see and be able to respond to the pending game assignment invitation directly on their Assignment Calendar. Pending invitations will display on the calendar day and at the top of their calendar in blue.
What if a Referee cannot update their own game invitation assignment status?
Full admins and assignors can update the game invite assignment status on behalf of a referee by clicking the menu icon next to any assigned referee in the assignments view. This action is only available for roles that have an invited status.
From here, indicate the Accept or Decline status for the referee. If you are declining an assignment on behalf of a referee, you must enter a reason for declining.
What happens when a Referee declines or accepts a game invitation?
Decline: If a referee declines an invitation, they will be required to enter a reason. Declined reasons can be reviewed on the Declined Reasons report. Assignors will be notified via email any time a referee declines an assignment. All declined assignments will display on the Assignment view as Declined, and the assignment must be deleted and reassigned by an Assignor. The referee will be marked as non-eligible for being assigned to any role for the same game.
Accept: Invitations will display as Accepted in the Assignments view.
What happens if a game is rescheduled?
Full admins can define settings at the season or group/division levels on how to handle notifications related to game changes. The status of any Accepted or Invited roles when game changes will be updated to either ‘Unsent’ or ‘Empty’, depending on your organization’s policies. Assignors associated with updated games are also notified of game changes via email.
What happens if a game is canceled?
When a game is canceled, the associated assignor and all assigned referees will receive an email notification that contains the information related to the game and the roles and assignments that were removed. All assignments are removed.