To ensure fairness and consistency across all locations, by default, competition tracking is based on eligible in-store transactions. In order for a transaction to count toward competition totals, it must be completed on the store’s Point of Sale (POS) system during an in-store visit. This ensures that contributions are accurately reflected on the competition scoreboard, promoting transparency and fairness.
The following types of transactions are not included in competition data by default and will not be counted toward competition totals:
Kiosk orders: Transactions completed through self-service kiosks are excluded.
Online orders: Any purchases made through the online storefront or app are not eligible.
Online pick-up orders: Orders placed online and later picked up in-store do not qualify.
Pickup orders: Any transactions associated with pickup—including in-store pickup, or orders placed via kiosks or online for later pickup—are not eligible. Even if the customer adds items to their order during pickup, the transaction is categorized as a pickup order and will not contribute to the competition scoreboard.
Including Pick-up and Delivery Orders
If you would like to include pick-up or delivery sales, you have the option within the competition creation page by toggling on the button for pickup and/or delivery orders. Please see below:
Troubleshooting Missing Sales Data
If sales data is missing from competition results or the scoreboard, follow these steps:
Check the Competition Setup: Verify the configuration settings, including thresholds and excluded order types.
Confirm Thresholds Are Met: Ensure that employees have met any thresholds required for their sales to be included.
Review Order Types: Confirm that the order types you want to track are not excluded in the competition setup.
Allow Time for Updates: If the competition has just started, wait a few hours for the scoreboard to update. By following these steps, you can identify and resolve most issues related to missing sales data in competitions.
Why didn’t my sale count toward the scoreboard?
You may have not turned on the specific toggle to receive the transaction type. Please see the "Including Pick-up and Delivery Orders" section above to see how to enable this.
If you have questions about how Edge tracks transactions or what qualifies for competitions, please contact us anytime at support@ouredge.com.