General FAQs
Generally speaking, how does Edge work?
By Jaslynn and 1 other2 authors43 articles
- How Can I Add an Embeddable Employee Carousel to our Website?
- How can I update my email address?
- How Can I Add A Delay to the SMS?
- How Do I Match Mentions that Weren't Attached to the Employee?
- How Do I Manage User Permissions?
- Employee Profiles
- Access Manager Dashboard
- What is Edge's New Landing Page SMS Flow?
- How to Update Login Info for Manager Changeover
- How Can I Manage My GBP Connection and Permissions?
- How to resend an invite?
- Creating a QR Code
- EyeRate's Rebrand to Edge
- Edge's New Navigation
- Tips and Tricks to Increase your Results with Edge Using Employee Incentives
- What does it mean if the Employee hasn't hit the threshold to claim their earnings?
- What does Saved Customers mean?
- How can I send out texts manually to multiple customers at one time?
- What is Edge's Privacy Policy and Terms of Service?
- We're not getting the results we want, is there anything we can do to get employees and customers more engaged?
- What keywords are allowed and not allowed in message flows? Is there a list?
- What does being "Live" with Edge mean?
- How do we know if a review was posted on Google through Edge and not organically?
- Can I use manual SMS while waiting on integration process?
- Are we in compliance?
- How do I reset my password?
- How can I update the verbiage for the surveys sent to customers?
- What is a 'Flow' on the SMS Actions Tab?
- How can I update our billing/payment information?
- Is there a support number to reach Edge?
- How to add/edit Employees?
- Steps for New Google Listings
- Tips and Tricks to Increase your Results on Edge - Tech Only
- Which transactions count toward Scoreboard competitions?
- How can I flag or hide an SMS review/rating?
- Edge's Gift Card Marketplace
- Edge AI Insights & SmartReply
- How to Resolve Pending Invites
- 'My Tasks' within the Edge Dashboard
- Google Review Guidelines and SMS Adjustments
- How to Get Quality Customer Reviews with Edge
- Consent Language Standard Operating Procedure
- How do I add Location Tags & Location Filters?