To report an SMS rating for flagging or to be hidden, employees can sign into their account and go to Recognition to view their SMS Feedback Ratings.
If there is a negative SMS rating that was incorrect, a mistake, or inappropriate, you can report/flag the review by clicking the 3-dot button on the right of the rating, then click "Report Review". This will hide the review from the employee's view as well as exclude it from their overall stats shown at the top of the screenshot.
Note: when an employee reports one of their SMS ratings in the employee app, it’s only hidden from their own view. It does not delete the guest’s rating or change the score. It also does not hide anything from the owner or management on the business dashboard and the rating will still count.
For any additional questions, please reach out to Support@ouredge.com.