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How to Resolve Pending Invites

Click here to find out how to resolve pending invites within your Edge Dashboard

Written by Jaslynn Ekvixaysack
Updated yesterday

The Pending Invites page (accessible from My Tasks or from an alert on the Employee Management page above the leaderboard) is an action-oriented view for managing employee invites to Edge.

It includes:

  • Unverified Profiles (invite not yet sent)

  • Expired Invitations (invite sent, link expired)

Managers must verify the profile or resend an invite before employees can access Edge Employee app.

Pending Invites Page:


Purpose

Provide a centralized workspace for managing employee invites to the Edge Employee app.

Drive faster onboarding completion.

Ensure managers take required actions (verify details, resend invites, or remove outdated records).


Functional Description

1. Status

This page displays two statuses:

Unverified Profile

  • The employee was identified via POS.

  • An invite has NOT been sent yet.

  • Manager verification is required (confirm first name, last name, email).

  • Previously referred to as Pending Profiles / Incomplete Profiles.

Invite Expired

  • An invite was previously sent.

  • The employee did not complete onboarding within the timeframe.

  • The invite link is no longer valid.

  • Manager must resend the invite.

Important:
If an invite is sent and still active (but the employee hasn’t completed onboarding), that employee will appear in Employee Management under “Invite Sent” — not on this page.

2. Manage Actions

Actions vary by status.

For Invite Expired:

  • Edit – “Save and Send Invite” CTA will resend the invite

  • Remove Employee

  • Resend Invite – Send a new invite without editing details

For Unverified Profile:

  • Verify Employee & Send Invite

  • Remove Employee

The Verify flow requires confirmation of:

  • First Name

  • Last Name

  • Email

  • Optional fields (phone, nickname, preferred first name)

Verification is required before an invite can be sent.

3. Filters

Users can filter by status:

  • Unverified Profile

  • Invite Expired


Metrics & Data

  • Pending Profiles under My Tasks/ alert on the Employee Management page above the leaderboard equals: Unverified Profiles + Invite Expired


Audience & Availability

  • Available to: All users of the Business App

  • Supported for both single-location and multi-location accounts


Other Context

  • Tasks and recommendations in “My Tasks” are dynamic and should reflect real-time platform usage patterns.

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