The first step to connect your GBP to Edge is to log in here to confirm you have owner permissions for the location(s) under your account: Google Business Profile - Sign In
If you do, please log into business.ouredge.com and navigate to:
Account Settings > Click “Connect GBP Account” > Click “Sign in with Google” > Select the Gmail account that has owner/management permissions to the location(s) on Google Business.
After taking these steps, you will see the connection status per location.
NOTE: It will take 24 hours for the connection to process before you or your management team can reply to reviews through Edge.
Once the connection is established, you can manage your team's permissions to reply to reviews by clicking the "Manage Permissions" button. From there, you can click into each manager and turn on their 'GBP Actions' permissions. Any manager wishing to respond to reviews will need this toggle turned on.
To check the connection status for each location, go to Settings > Account Settings > Click “Manage” in the GBP Box. Within this page, you can view all connection statuses for each location and establish a connection if there was an error connecting previously.
If a location doesn’t connect, it will show up in the “Not Connected” tab, and there will be instructions for how to resolve the issue. Sometimes this is a simple button, and sometimes there are settings that need to be updated in your GBP account.
Additional Information:
1) If any locations do not connect, this might mean you do not have the proper permissions needed to the Google Business account. In this case, you can go to www.google.com/business to check your access or request access to the location. Once you receive access, you can try reconnecting through Edge.
2) If the Google Business access is separated amongst different accounts per location, you can connect more than one Google account
3) If a new location is added to the Edge account, Edge will automatically try connecting that location. You can double check any location’s status in the Location Connections page.
4) If you go to Account Settings and receive a message stating you don't have permissions to view the page, contact support@ouredge.com so we can adjust your permissions.
Please click here to view a support deck to assist you with connecting your GBP to Edge.
For further questions, please reach out to support@ouredge.com!