To cancel a clinician visit, contact us via our chat widget or send an email to hello@outro.com. Please cancel your appointment with at least 48 hours' notice to avoid a cancellation fee.
To reschedule a clinician visit, visit the Outro Portal:
View your appointments at https://app.outro.com/appointments
Click on the appointment you want to reschedule
If your appointment is more than 48 hours away, you can click the "Reschedule" link which will allow you to choose a new time
For appointments that are under 48 hours away, please reach out to our team via chat or email care@outro.com, and we'd be happy to assist you in rescheduling. Please note that refunds for rescheduling within 48 hours may be limited; see our refund policy here.
