Out of respect for the time of the clinicians as well as other patients who are waiting to be seen, Outro has a limited refund policy.
Initial Consultations
For initial consultations (the first appointment with your clinician), you may receive:
A 100% refund if you cancel more than 48 hours before the appointment start time
No refund if you reschedule or cancel within 48 hours of the appointment start time
No refund if you no-show for the appointment without prior notice.
All Other Appointments
No refunds are offered for other appointments; however, you may reschedule your appointment without charge if it is more than 48 hours before the appointment start time. Please note that a no-show fee will be automatically charged if:
You reschedule or cancel within 48 hours of the appointment start time, or
You no-show for the appointment without prior notice.
The no-show fee is $50 for a Nurse Practitioner (NP) visit and $75 for a Physician visit.