Yes. Once your order is placed, you can follow its status on the app home screen. The status updates at each stage.
What each order status means
You can follow your order on Home or under Orders. Most statuses are just us working. Two of them need something from you, and those are the ones to watch.
Turn on Packsify notifications so you always know where your order is and can react the moment we need you. Without them, orders take longer. See how do I make sure I get Packsify notifications.
Order Sent
Your order has reached us and is waiting for an agent to pick it up.
Order Accepted
An agent has taken your order and will start shortly.
Code Requested: we need you
We are signing in to your game account and the login needs to be confirmed. Your order waits here until that is done, so this is the status to act on.
What we need depends on how your game account is bound:
Facebook approval: A notification asks whether it is you. Tap Yes in the Facebook app.
A code sent to your phone or email: Open the app, open your order, and tap Send code. Enter the code you received and tap Send code again.
A Google number prompt: A number is shown, for example 45. Open your Gmail app and tap that same number on the verification screen. There is nothing to send back to us.
Codes expire quickly, so send them when we ask, not in advance.
If nothing arrives, tap Request Another Code. That tells your agent nothing reached you and they trigger a new one from their side. See I did not get my verification code or prompt for where to look first.
If a code does not work, we may ask for another one, so keep an eye on your order until it moves to the next status.
Trying to log in
Your code has reached us and we are signing in. Nothing needed from you.
You will not always see this status. It appears when you have sent us a code. With other bind methods the order moves straight to Buying in progress.
Code Incorrect
The code did not work and we need a new one. Same steps as Code Requested.
Buying in progress
We are buying your packs. Please stay logged out of the game until we confirm delivery.
This status can go back to Code Requested. That usually happens when a connection drops and the session signs out, so we have to log in again from the start. Nothing is lost, we just need one more verification from you.
Order Reassigned
The agent who took your order cannot finish it for technical reasons, so it goes to the next available agent. Nothing changes for you: same order, same price, same delivery, and you can keep following the status in the app.
Order Completed
Your packs have been bought. Check your in-game mailbox, since packs are often delivered there and can expire if you do not collect them.
Partially Completed
Not everything in your order was available, so we bought what we could and returned the credits for the rest to your balance. Open the order to see which items were not bought, and reorder them whenever you like.
Order Declined or Failed
The order could not be completed and your credits are returned to your balance. Open the order to see the reason, or message us in the app chat and we will walk you through it.
If your order got reassigned, please read more about that in Why was my order reassigned?