How can my beneficiary receive the cash?
The user can opt for the following options:
“account credit”, for the beneficiary to receive the funds directly at a bank account; or
“cash pickup”, to physically collect the funds; or
Home delivery for Dominican Republic and Vietnam only
What Does my Beneficiary Need to present to Collect the Money physically?
Your beneficiary must present the transaction number and a valid official photo identification such as a National ID Card, passport, etc.
How can I edit Receiving Method / Payer from a beneficiary already in my contact List?
If you want to send to the same beneficiary, but need to use a different receiving method, then you will have to create another contact. Go to contact menu and select ¨Add contact¨.
Can I change my beneficiary information on an existing Transaction?
A: it is possible to modify Name errors or missing data (Middle name, Second last name) but it’s not possible to fully change the beneficiary.
*Request support: Contact support through our chat via the APP and an agent will help you out, or email us at support@getpana.app
What are the transaction status and their meaning?
PAYABLE: It means that the transaction has been transmitted to the Payer and is ready to be collected
IN PROCESS*: Transaction is under a validation process of two different types:
UniTeller’s Compliance department needs to verify transaction information
Payer is requesting documentation to release the funds
*Request support: Contact support through our chat via the APP and an agent will help you out, or email us at support@getpana.app
PAID: Funds already collected by Beneficiary (Or deposit in case of account credit).
CANCELLED: Transaction terminated. No refund processed.
REFUND: Refund process for a cancelled transaction in process or completed.
VOID: Transaction cancelled and no funds were extracted.
I received no TX Number or Confirmation
Check on your profile menu for your recent activity; Your most recent transaction will be shown. If not shown, no transaction was created.
Check your email to confirm you received your Transaction receipt; It will be labeled as: Transaction Number.
Is my remittance already available?
Please check the transaction status in your activity and if the status is: PAYABLE, it means the funds are available for your beneficiary.