Switching from eSIM to Physical Sim
Note: If you initially activated your account using an eSIM and would like to switch to a physical SIM, just fill out this form. Our fulfillment team will process your order and ship it via USPS. You can expect to receive it in the mail within 3–5 business days.
1. Log into your portal: Access your account on our portal.
2. Ensure network connection: Make sure your device is connected to a network before starting.
3. On the landing page, click "view details" on the desired line.
4. Go to "manage": Click on this option to start the process.
5. Generate a physical sim: Under 'Your SIM', click “Get new SIM” and choose physical sim.
6. Enter the ICCID number printed on your SIM card, then click complete.
7. Installing Your SIM Card
Eject the SIM Card Tray: Use a SIM ejector tool (or a small paperclip) to open the SIM tray on your phone.
Insert the SIM Card: Place your Panda Mobile SIM into the tray with the gold contacts facing down, then slide it back into your phone.
Restart Your Phone
8. Your old eSIM will automatically stop working once the new sim is set up.
Switching from Physical Sim to eSIM
Note: If you are switching to eSIM ensure your phone is eSIM compatible.
DIAL *#06# and press the call button.
If your device is eSIM-compatible, you should be able to view your device's eSim unique identification number (EID).
1. Log into your portal: Access your account on our portal.
2. Ensure network connection: Make sure your device is connected to a network before starting.
3. On the landing page, click "view details" on the desired line.
4. Go to "manage": Click on this option to start the process.
5. Generate an eSIM: Under 'Your SIM', click “Get new SIM” and choose eSIM to create your eSIM.
6. Scan the QR Code: Use your new device to scan the QR code and install the eSIM.
7. Your old physical sim will automatically stop working once the new one is set up.