ParkingPass operates under a defined Refund Policy that governs when refunds are issued for parking permits, guest passes, and other purchases. The policy is intentionally narrow — refunds are not the default outcome.
This article summarizes the practical rules for property managers and residents. The full, authoritative version of the policy is available at https://my.parkingpass.com/resident/refund-policy — review it for exact terms, exceptions, and jurisdiction-specific language.
What Isn't Refundable
The following scenarios are not eligible for a refund:
Unused days on an active permit. If a resident purchases a permit and later doesn't use all of it, the unused days are not refunded.
Permits that are ended early. If a resident terminates a permit before its scheduled end date (for example, after moving out earlier than expected), the remaining balance is not refunded.
Unused guest passes. If a guest pass is created but the guest does not use it, the pass is not refundable.
Guest passes ended early. If a guest pass is canceled before its expiration, no refund is issued for the remaining time.
Buyer's remorse or changed plans. Purchases made and later regretted are not refunded.
Late fees applied automatically after the grace period — see Permit Expiration, Grace Period & Late Fees.
What Is Refundable
Refunds are issued in a limited set of circumstances:
Approved Disputes
If a resident or guest files a citation, boot, or tow dispute and the dispute is Approved, the corresponding charge is reversed and refunded automatically. See Citation Disputes: A Complete Workflow Guide.
Confirmed System Errors
If ParkingPass Support confirms a software issue caused an erroneous charge (for example, a double-charge, an incorrect amount, or a payment processed against the wrong account), the affected charge is refunded.
Payment Processing Errors
If Stripe reports a payment processing error or the transaction was incorrectly captured, the charge is refunded.
Property Manager Discretion
In specific circumstances — typically tied to a property-level policy decision — a property manager may request a refund on a resident's behalf through ParkingPass Support. Approval is not guaranteed and depends on the situation.
How Refunds Are Processed
Refunds are issued back to the original payment method via Stripe, ParkingPass's payment processor.
The amount refunded is determined by the underlying reason — typically the full original charge (in the case of a dispute approval or system error) or a prorated portion if the policy allows.
Processing time depends on the bank or card network — most refunds appear within 5–10 business days, though some banks may take longer.
Once a refund is initiated, the resident receives an email confirmation. The refund also appears in their Payment History.
How to Request a Refund
If you believe a charge was issued in error
Open the violation or transaction in question from the resident's Payment History or from the relevant report.
If it's a citation, boot, or tow, the resident files a dispute through their account and you review it via the Violation Payment Dispute Report — see Citation Disputes: A Complete Workflow Guide.
If it's a non-violation charge (a permit or guest pass), the resident or property manager emails support@parkingpass.com with the transaction details and reason for the refund request.
If you suspect a system error
Email support@parkingpass.com with the resident's name, transaction date, and amount.
Describe what you observed and why you believe a software issue caused the charge.
ParkingPass Support will investigate and respond with a decision.
Special Situations
Auto-renewal on a recurring payment
If a resident is on automatic recurring payments and a permit auto-renews after they no longer needed it (for example, after moving out without ending the permit), the renewal charge is generally not refundable. To avoid this, residents should cancel auto-pay before moving out.
Lease ends before the permit
When a lease ends before the permit's expiration date, the system automatically prorates the permit cost during purchase — there is no need for a separate refund. See Lease Expiring Before a Parking Permit.
Resident moves out mid-permit
If a resident is moved out (manually or via Future Move-Out) before their permit expires, the remaining days are not refunded. The permit is simply ended.
Duplicate or accidental purchase
If the resident accidentally pays twice (for example, two browser tabs both completed checkout), contact support@parkingpass.com with the transaction IDs and the duplicate charge will be refunded once verified.
Important Notes
This article is a summary. The authoritative Refund Policy is at https://my.parkingpass.com/resident/refund-policy — always defer to the published policy for exact terms.
ParkingPass does not store credit card information. All refunds flow back through Stripe to the original payment method.
State-specific tax components of a refund are returned along with the refunded amount where applicable.
Property managers cannot directly issue refunds through the dashboard. Refund actions are tied to dispute outcomes or coordinated through ParkingPass Support.
If a payment failed but the permit appears active, this is usually a display issue rather than a refund situation — contact Support and they'll reconcile.