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My charge won't start - have I done something wrong? Is the car stopping the charge?
My charge won't start - have I done something wrong? Is the car stopping the charge?

Steps you can take if your charge doesn's start focusing on car problems and solutions.

Niall avatar
Written by Niall
Updated over 2 years ago

Probably not! Don't panic!

The best approach everytime is to start again and step through slowly making sure you havent missed something.

Sometimes so many interlocking systems don't work after the first attempt. Below are some of the most common issues that can cause a charge to fail first time around, with troubleshooting suggestions.

  • Do you have a charging schedule on your car? This may override your attempts to start a charging sesssion. Make sure you amend any settings on your car dashboard.

  • Similar to the above, some cars have location settings for charging. Make sure this is turned off or changed if the charge isn't registering

  • Some cars need to be locked to charge.

  • Sometimes unlocking the car or proximity keys can unlock the car and thus cause charging to stop. Try moving away from the vehicle.

  • Try resetting your car dashboard to see if it registers the cable - a quick reset is all that's needed sometimes.

You can always check your car charging rate by using the Paua app, your car's phone app if it has one, or the charge point screen. You can also stop a charge and release the charging cable, safely, by using the application (on many charge point networks).

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