Pavilion Bookings (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your information when you use our platform. This privacy policy is mainly restricted to only our services and therefore does not apply to services that are not owned or controlled by us,including third-party platforms/websites. We are committed to handling all personal data provided to us in compliance with the Nigeria Data Protection Regulation (NDPR), Nigeria Data Protection Act (NDPA) and other related laws. We recommend that you read this Privacy Policy ("Policy") carefully to understand your rights and our duties towards managing your personal data in addition to our Terms of Use. If you have any questions about either of these documents, please send us an email at support@pavilionbookings.com.
1. Information We Collect
We collect the following information to provide and enhance our services:
• Personal Identification Information: Including your full name, gender, and phone number for registration and bookings.
• Government Identification Verification: To verify your identity securely, we use Dojah, a trusted third-party service. This enables us to confirm your National Identity Number (NIN), Bank Verification Number (BVN), or Driver’s License without directly collecting or storing this information. Dojah handles your government identification information in accordance with its privacy practices, which you can review in Dojah’s Privacy Policy.
• Location Data: Your mobile device location is tracked to enable location-based services and enhance your experience.
• Analytics Data: We use Analytics Tools to monitor user interactions, which allows us to better understand app usage and user preferences. This data may include details on your navigation within the app, viewed listings, device type, and actions taken. This information is associated with your account to offer a personalized experience and support service improvements. All data is processed and stored in accordance with NDPR and other applicable regulations to maintain security and user privacy.
• Cookies and Tracking Technologies: Cookies and similar technologies may be used to personalize content, manage sessions, and gather app usage insights.
2. How We Use Your Information
We may use the information collected in the following ways:
• Service Provision and Transparency: Your name, gender, and phone number may be displayed to guests and listing owners for booking transparency.
• Marketing and Communication: We may use your data to inform you about new features, promotions, or offers tailored to your preferences.
• Personalization and Analytics: Analytics tools are used to assess app interactions and enhance functionality.
• Security and Fraud Prevention: To ensure the safety and integrity of our platform and prevent and detect fraud and illegal activities.
• Authentication and Identification: Authenticate users, verify identity, and ensure that the data provided is credible and accurate.
• Payouts and Payments: To verify, process and facilitate payouts and payments for services provided by our platform.
• Customer Support: To provide accurate customer support.
3. Data Storage and Transfers
Your information is stored securely in accordance with industry standards. Data access is limited to Pavilion Bookings’ authorized personnel. We do not transfer or share your personal information with third-party companies.
4. Security of Your Information
By agreeing with these terms you agree that Informations submitted by you to us are majorly for the purpose of this page usage and where informations beyond our usage are submitted you shall indemnify and render Pavilion Bookings harmless against any claims, suits, proceedings, expenses of any type whatsoever in connection with infringement of third parties rights in respect of the material or information that you submitted.We implement administrative, technical, and physical security measures to protect your personal information. While no system can be guaranteed to be entirely secure, we work to protect your data from unauthorized access and breaches.
5. Your Rights and Choices
• Account Closure: You can close your account anytime from within the app.
• Data Requests and Changes: Due to identity verification, your information is restricted from edits post-verification. Contact us for data inquiries.
• Opt-Out of Marketing: You may opt out of marketing communications if you prefer not to receive updates.
6. Children’s Privacy
If you access our services or platform we assume that you are 18 years and above,but if not you represent and warrant that you have obtained consent from your parent(s) or legal guardian(s). If you have inadvertently provided personal data of a child to us, please kindly notify us at support@pavilionbookings we will delete such personal data.
Working alongside Section 8 of the Nigeria Child Rights Act (“the Act”),Cap C50, Laws of the Federation of Nigeria 2010, Section 31 of the Nigeria DataProtection Act 2023, we will never knowingly request Personally Identifiable Information from anyone below the age of 18 under the Act without prior verifiable parental consent. If we become aware that a child below the age of 18 under the Act has provided us with personal data without verifiable parental consent, we will use our best efforts to remove such information from our files. If as a parent or guardian, you become aware that your child or ward child has provided us with any information without your consent, please contact us through the details provided in this Privacy Policy.
7. Compliance
We are committed to upholding all requirements which includes but not limited to the following:
a) Constitution of the Federal Republic Of Nigeria 1999 (as Amended);
b) Nigeria Data Protection Act 2023("NDPA”);
c) Nigeria Data Protection Regulation 2019 ("NDPR”);
d) Nigeria Data Protection Regulation 2019 Implémentation Framework ;
e) Nigeria Cybercrimes (Prohibition,Prevention, Amendement) Act 2024 ;
f) Nigeria Money Laundering (Prevention And Prohibition) Act, 2022;
g) Nigeria Federal Competition and Consumer Protection Act, 2018 (FCCPA);
h) Nigeria Freedom of Information Act 2011;
i) Central Bank of Nigeria Risk-Based Cybersecurity Framework and Guidelines for Other Financial Institutions 2022.
8. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Significant updates will be communicated via our platform or other ways used to access this platform.
9. Consent
You accept this Notice when you sign our Consent Form here or click on the “accept” or “continue” or “agree and continue” button to opt-in and use any of our Platforms and Services. You also consent to the collection and processing of your personal information which includes but is not limited to your name, date of birth, email address, address, telephone number, etc for the purpose of providing the Pavilion Booking Services. If you decide to opt out of any of the Pavilion Booking Services or withdraw consent for the processing of your personal information, you can do so by reaching out to us at support@pavilionbookings.com. This Notice governs the use of Pavilion Bookings and if you are not comfortable with us processing your data, you may not use our Services.
10. Disclaimer
ALL INFORMATION AND MATERIALS AVAILABLE ON THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND PAVILION BOOKINGS DISCLAIMS AND EXCLUDES ALL WARRANTIES AND LIABILITIES OF ANY KIND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. IN NO EVENT SHALL PAVILION BOOKINGS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS OR INFORMATION ON THIS WEBSITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF.
11. Contact Us
You can contact us if you have any questions, comments and requests relating to this Privacy Policy or would like to find out more about exercising your data protection rights contact us at: support@pavilionbookings.com