Contact Paw Prints promptly if you need to change an order or if an item arrives damaged, defective, or different from what you ordered. Use the website chat or email evan@pawprintsai.com.

Include your order number, the email used at checkout, and the exact change you need. For an address correction, provide the corrected shipping details. For a size, color, or artwork issue, identify the affected item.

Products are made to order, so we need to check the order's production status before confirming whether a change or cancellation is possible. Editing or removing a cart item does not change an order that has already been paid for.

Please send:

We will review the issue using those details. The outcome depends on the circumstances, the policy presented when you purchased, and your applicable rights. See the Orders and payment terms.

Contact us with the order number to request help or check a refund. If a refund has been issued, your payment provider may need additional time to show the credit on the original payment method.