Where to find late fee settings
Late fees are configured in the Invoices module — not in Settings. There is no "Configure Fees" section in Settings for late fees. All late fee setup happens at the invoice or recurring template level.
Late fees are always tied to a specific invoice. There is no way to apply a late fee to a general account balance — it must be attached to an invoice.
Option 1: Add a late fee to a recurring invoice template (going forward)
Use this if you want all future invoices generated from a template to automatically include a late fee.
Go to Invoices → Recurring Templates.
Click the three dots next to the template you want to update and select Edit.
Scroll down to the late fee section and click Add Late Fee.
Configure the late fee (see fee type options below).
Click Save.
This will apply the late fee to all new invoices generated from this template. It does not retroactively add late fees to invoices that have already been created.
Option 2: Add a late fee to existing outstanding invoices (bulk)
Use this to apply a late fee to invoices that have already been issued and are currently unpaid.
Go to Invoices.
Click Advanced Filters to narrow down to the invoices you want (for example, filter by status = outstanding).
Once filtered, check the box at the top left to select all invoices.
Click Actions → Edit. All fields will appear blank — this is normal.
Scroll down and click Add Late Fee.
Configure the late fee and click Update Charges to save.
Late fee types
Flat fee
A fixed dollar amount (e.g. $25) charged when the invoice becomes past due. This is applied to the invoice it's attached to. The fee applies once per billing cycle unless configured as recurring.
Percentage of charge balance
A percentage of the original invoice amount (e.g. 5% of a $100 invoice = $5 per month). The percentage is calculated on the original invoice balance only — it does not compound on prior fees.
Percentage of charge balance plus fees (compounding)
A percentage calculated on the invoice balance including any previously accrued late fees. This produces compounding interest — for example, 1.5% monthly on a $100 invoice generates $1.50 the first month, then 1.5% on $101.50 the second month, and so on.
To achieve 18% annually compounding, use 1.5% monthly → Percentage of charge balance plus fees.
Recurring vs. one-time
When adding a late fee you can choose whether it applies once or recurs on a monthly basis until the invoice is paid. For ongoing delinquency penalties, set it to recurring.
Understanding "Combined Late Fees" on the unit page
When multiple recurring late fees have been generated from a single invoice, they are grouped together and shown as Combined Late Fees on the unit's account page. This is not a duplicate — it's a display feature that rolls up related fees.
Click Show Details to see each individual late fee charge and its amount.
If you see separate standalone late fees alongside combined late fees on the same invoice, this likely means a late fee was manually added in addition to the one already set on the recurring template. Check whether the invoice was duplicated or a fee was added twice.
Waiving a late fee after it's been paid
If a homeowner has already paid a late fee but the board has decided to waive it:
Delete the late fee invoice from the unit's account.
The payment that was applied to that invoice will automatically be redirected as a credit on the unit's account.
That credit will be applied to their next outstanding invoice.
Do not apply an account credit to an outstanding late fee invoice without deleting it — this records income without a corresponding payment and overstates revenue on your financial reports.
Waiving a late fee that hasn't been paid yet
Go to Invoices, select the invoice(s), click Actions → Remove Late Fees. This removes the fee from the invoice whether it has applied yet or not. See also: How To Remove Late Fees From Invoices.