Having trouble gaining full access to PaymentHub due to the Identity Verification?
Not to worry! We are happy to give some assurances and assistance:
1. Enter the personal information of the User, not the Payee:
The identity information entered should be for the person registering and not the personal information of the Payee recipient.
The program is designed to make sure that the person registering is a human being and not a computer spam bot.
2. Personal details are required to assist in identity verification purposes only, and are not connected to any corporate or personal tax matters.
To have full access privileges to a payee account (i.e. to manage/edit payment methods and bank account information), the individual user's identity needs to be verified first.
**NOTE: Users have the option to skip the verification in PaymentHub and will have full access to the Payee except for being able to view or update the Payment Method and banking details.
3. If the ID verification failed, it may be due to a few different reasons:
The territory of the registering user is outside the coverage of the verification system (99% cause of ID verification failures)
The system recognizes the user's information as inconsistent with prior received data
If the verification fails or if you have additional questions, contact PaymentHub Support for further assistance.
Contact us:
paymenthubsupport@cnb.com