As a financial institution, PaymentHub is required by law to verify the identity of its customers. This practice is known as Know Your Customer (KYC). Therefore, registering for PaymentHub involves collecting your information and verifying your identity in real time. Note that the information collected differs depending on if you are a US user or a user outside the US. See Figures 1 and 2.

Figure 1 - US User

Figure 2 - User Outside of the US

Note: This screen is to verify your identity, not that of any company or payor.

Sometimes additional information is need to verify your identity. You may see an Out of Wallet (OOW) screen with questions only you can answer. See Figure 3.

Figure 3

If you encounter problems with identity verification, check out this article to troubleshoot.