How to Manage Refunds for Your Event
Step 1: Access the Event Dashboard
From your homepage, click on the relevant farm or event.
This opens the Manage Event Dashboard.
Step 2: Navigate to Finances
Click the Finances tab.
Under Finances, select Exhibitor Revenue to view detailed breakdowns.
Step 3: Identify Refund Needs
Review the list of riders:
Look at Total Paid, Scratched Amount, and Refunded Amount.
If a rider has a scratched fee but hasn’t been refunded, they may require a refund.
Step 4: Initiate Refund
Click the Refund button next to the rider’s entry.
The rider’s entry will open, showing scratched fees (only scratched fees are eligible for refund).
Enter the refund amount (e.g., $33 for a 50% refund).
Add a note explaining the refund (e.g., “Refunding 50% due to show policy”).
Click Refund to process the payment back to the credit card on file.
Step 5: Scratch Fees if Needed
If a fee (like an office fee) hasn’t been scratched:
Ask the rider to log in and scratch the fee.
OR you can do it manually:
Go back to the Event Dashboard.
Open the rider’s Entry.
Locate the specific fee (e.g., Office Fee).
Click Scratch next to that fee.
Step 6: Refund the Newly Scratched Fee
Return to the Finances > Exhibitor Revenue tab.
Locate the rider and their scratched fee.
Enter the refund amount and process it as shown in Step 4.
Step 7: Special Cases – Mandatory Fees
For example, drug fees:
If your system auto-charged a drug fee that should not apply:
Open the rider’s entry.
Scratch the inappropriate drug fee.
Refund the amount from the Finances tab.
⚠️ Only credit card payments can be refunded. Payments made by cash or check cannot be refunded through Pegasus.
Step 8: Monitor and Transfer Your Funds
Go to your Profile Settings > Finances Tab.
View your available balance across all events.
If you see available funds (e.g., $1,000), click New Transfer.
Enter the amount and transfer to your bank account.
💡 Tip: Avoid transferring all funds before the show ends—keep enough in the account to cover potential refunds.