There are times when you might need to freeze or terminate a Pemo card—like when a team member leaves the company, a physical card is lost, or the details of a virtual or physical card have been compromised.

Freezing and Unfreezing a Card

Freezing a card is a quick way to temporarily disable it. This is useful if you want to prevent further charges until you’re sure the card is secure, or if you suspect the card details might be compromised but aren't certain yet. This feature is also critical when encountering unauthorized activity or if the card has been misplaced.

You can unfreeze the card anytime to resume using it as usual.

Who Can Freeze or Unfreeze a Card?

Admins: Can freeze or unfreeze any card in Pemo.
Team Members: Can only freeze or unfreeze their own cards.

This flexibility ensures that both admins and team members can manage card security efficiently. Regular monitoring of transactions and taking immediate action in case of any suspected fraudulent activity enhances the security of your Pemo card accounts. It's important to note that Pemo itself never initiates card freezes—only admins or cardholders can perform this action. If you encounter a frozen card, it was actioned by either an admin or the cardholder.

To freeze a card:

Freezing a card can be done in seconds! Check out the steps involved below ⬇️

From Web

Freezing a card is super quick and easy. Just follow these simple steps:

Log In: Open the Pemo app and log in to your account.
Go to Cards: Head to the "Cards" tab.
Select the Card: Choose the card you want to freeze.
Freeze It: Click the "Freeze Card" button.
Confirmation: Confirm you want to freeze the card you've selected.

Ready to use it again? Just head back to the same spot and click "Unfreeze Card." It’s that simple!

To unfreeze a card:

See the steps for unfreezing a card on mobile and desktop below ⬇️

From Web From Mobile Getting your card back in action on mobile is simple. Here's how:

Open the App: Launch the Pemo mobile app and log in.
Navigate to Cards: Go to the "Cards" tab in the app.
Select the Card: Choose the frozen card from the list.
Unfreeze It: Tap on the 'Unfreeze Card' button. Your card will be immediately ready for transactions.

Getting your card back in action is a breeze. Here’s how:

Log In: Open the Pemo app and log in to your account.
Go to Cards: Head to the "Cards" tab.
Select the Card: Choose the card you want to unfreeze.
Unfreeze It: Click the "Unfreeze Card" button, and your card is ready to use again!

It’s that simple—back to business in no time!

Terminate cards

Unlike freezing, terminating a card permanently disables and cancels it. Once a card is terminated, it cannot be recovered—ever. Make sure this is the step you want to take before proceeding!

To terminate a card:

Terminating your card? Check out the steps below for mobile and desktop ⬇️

For Web

Terminating a card is a straightforward process, but keep in mind—it’s permanent. Once terminated, the card can’t be recovered. Here’s how to do it:

Log In: Open the Pemo app and log in to your account.
Go to Cards: Navigate to the "Cards" tab.
Select the Card: Choose the card you want to terminate.
Terminate It: Click the "Terminate Card" button. Confirm your decision, and the card will be permanently disabled.