✏️ How to update your personal details

Keeping your details up to date helps keep your account safe. It also helps us match you with your old pensions, because providers check the details we send against their records. 🔐

​To update your details, log in to your app > Settings > Your Details. 📱
Here you can self serve by updating your address, adding any previous names or adding more previous employers.
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​To update your current name, NI number, date of birth or phone number. 🪪
Hit the 'chat to support button > 'Update My Personal Details' and follow the prompts from there.
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Let us know what’s changed and we’ll get it sorted. For some changes, we may ask for proof of ID for security.
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Changed your phone number? 📞
Please email support@pennypension.com instead. Here’s what we’ll need from you.
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Spotted a mistake in your date of birth or National Insurance number? 🪪
Please let us know on live chat as soon as you can. Even a small difference can cause a provider to reject a transfer. We’ll need a photo of your ID to make the change.