For accurate help, it's important to describe your question in detail. The Access Digital Assistant needs context to provide a tailored response.
The Access Digital Assistant can only answer questions about how to use the system, system errors or issues that you might encounter. It can't help with specific calculations, such as determining annual leave or calculating the Bradford Factor. For these queries, you need to refer to your HR policies or manual guides.
If your message consists of too few words without context, the Access Digital Assistant can't personalise the response to suit your needs. Instead, be clear and specific about what you need help with, avoiding vague or broad questions.
For example, instead of 'performance review', try 'the button to close my employee's performance review isn't available'.
In the table below, we've highlighted a few things to consider when asking the Access Digital Assistant a question.
Type | Details |
Environment | Mention the device, software, or platform involved. |
Error messages | Include any error messages you’ve encountered.
📌Note: The Access Digital Assistant can read screenshots as well as text. |
Previous troubleshooting | Outline any steps you’ve already tried to resolve the issue. |
Ask one question at a time | Multi-part or overly complex questions can confuse the Access Digital Assistant. If you have multiple questions, break them down into short, simple sentences. |
Avoid assumptions | Don't assume the Access Digital Assistant has prior knowledge beyond what you provide in your query. Treat it as if it has no memory of past interactions. |
If you didn't get what you were looking for, when the Access Digital Assistant raises a case for you, our support team receive all the details you've provided so far to assist you faster.