For the organisation chart reporting line to flow, all managers need to have main direct reports.
Manager versus additional manager
Additional managers receive holiday requests as well as the direct manager and have manager access to their employees' records. However, additional managers can't view employees' contacts.
📌Note: To view all historic changes in an employee’s record, click the clock icon next to each field.
Add a manager or additional manager
To add a manager or an additional manager to an employee, go to the employee's record and select the manager in the Reports To list, and the additional manager in the Additional Reports To list, then enter a reason for change and click Save.
📌Note: To add an additional manager, ensure you assign the employee a manager first.
Only one user can be added as the direct reports to manager. Multiple users can be added as additional managers.