We understand that sometimes a product may not meet your expectations or suit your needs as anticipated. If that's the case, we're here to help! Here's an overview of our return policy and the conditions that apply.
1. Return periods
We offer different trial and return periods depending on the product, starting from the date you receive your order:
Perifit Care / Perifit Care+: 100 days.
Perifit Pump: 30 days.
Accessories (bottles, silicone parts, and flanges): 30 days for unopened items
2. Return shipping costs
We cover the shipping costs for eligible product returns, so you don't have to pay to send your product back.
3. How to initiate a return
To start the return process, contact our support team via the ? button in the app or by email at support@perifit.co.
Please include your order number so we can help you as quickly as possible.
4. Shipping and customs fee refunds
Shipping and customs fees are non-refundable.
However, shipping fees may be refunded if there is an issue during delivery or if the delivery timeframe guaranteed for an express shipping service is not met.
5. Environmentally conscious disposal
All returned products are responsibly destroyed and recycled.
6. Exclusions
If you purchased your Perifit product through a reseller, such as Amazon, or any website other than perifit.co, this return policy does not apply. Please contact the reseller directly to enquire about their return policy.