What is Apple Wallet?
Apple Wallet is Apple's digital wallet app for iPhone, allowing you to store loyalty cards, tickets, and passes on your device. Installing your Perkstar loyalty card in Apple Wallet provides quick access and automatic notifications when you're near the business location.
Benefits of Apple Wallet:
Access cards directly from your lock screen
Receive automatic updates on points and rewards
Get location-based reminders when near the business
No need to open an app—cards appear when needed
Requirements:
iPhone with Apple Wallet (iOS 6 or later)
Camera access for QR code scanning
Internet connection for card installation
Installing your loyalty card
Step 1: Access the card QR code
Log in to your account
Navigate to Cards from the left-hand menu
Select the card you want to install
Locate the QR code in the Card Information section
Step 2: Scan the QR code
Open your iPhone camera or QR code scanner
Point the camera at the QR code on your screen
Tap the notification that appears to open the card issuing form
Step 3: Complete the card issuing form
Enter your information in the required fields:
First name – Enter your first name
Last name – Enter your last name
Contact number – Enter your phone number
Email – Enter your email address
Note: Some cards may have additional custom fields depending on the business requirements. Complete all required fields marked with an asterisk (*).
Step 4: Install in Apple Wallet
Review your information for accuracy
Click Install in Apple Wallet
The card preview will appear in Apple Wallet
Click Add in the top-right corner
Tip: Your loyalty card is now installed and ready to use!
Viewing and managing your card
Opening your card
Open the Wallet app on your iPhone
Tap on your loyalty card to view details
The card displays your current points, rewards, or visit count
Accessing card options
Info: Tap the three-dot menu (···) in the top-right corner to access additional options.
Pass Details – View comprehensive information about your card:
Available visits or points balance
Total visits or purchases made
Card benefits and rewards
Active links (displayed on the back of the card)
Business contact information
Terms and conditions
Notifications – Manage how and when you receive card updates:
Automatic Updates: Keep enabled to ensure your card reflects the latest changes (updated points, rewards, visit counts). Recommended: On
Allow Notifications: Receive important updates, promotions, and reminders related to your loyalty card. Recommended: On
Suggest on Lock Screen: Card appears automatically on your lock screen when you're near the business location, making check-ins and redemptions more convenient. Recommended: On
Remove Pass – Permanently delete the card from your Apple Wallet. Use this option if you no longer need the card or want to reinstall it.
Using your card at the business
Redeeming rewards or checking in
Method 1: Lock screen suggestion
Tip: When near the business (with location services enabled), your card automatically appears on your lock screen. Simply tap to open.
Method 2: Manual access
Open the Wallet app
Tap your loyalty card
Show the barcode to staff for scanning
Method 3: Quick access
Info: Double-click the side button (or home button on older iPhones) to access recently used cards.
Troubleshooting
QR code won't scan?
Ensure your camera has permission to access QR codes
Increase screen brightness for better QR code visibility
Try holding your phone at different distances
Ensure the QR code is fully visible on screen
Use a different device to display the QR code if scanning from the same device
"Add to Apple Wallet" button doesn't work?
Verify you're using an iPhone with iOS 6 or later
Check that Apple Wallet is installed and enabled
Restart your iPhone and try again
Ensure you have a stable internet connection
Card not appearing on lock screen?
Enable "Suggest on Lock Screen" in card notifications settings
Ensure location services are enabled for the Wallet app
Check that you're within range of the business location (typically 100 meters)
Verify the business has configured geolocation settings
Card information not updating?
Ensure "Automatic Updates" is enabled in notification settings
Check your internet connection
Pull down on the card in Wallet to manually refresh
Remove and reinstall the card if issues persist
Can't complete the card issuing form?
All required fields must be filled
Check for proper email format
Verify phone number format is correct
Contact the business if you encounter validation errors
Managing multiple cards
Organizing cards:
Wallet automatically orders cards by recent use
Frequently used cards appear first
Swipe through cards to find the one you need
Viewing all cards:
Open Wallet to see all installed cards
Scroll through your collection
Tap any card to view details
Removing old cards:
Open the card in Wallet
Tap the three-dot menu (···)
Select Remove Pass
Confirm deletion
Privacy and permissions
Info: Location services: Apple Wallet uses your location to show relevant cards when you're near businesses. You can control this in Settings > Privacy > Location Services > Wallet.
Info: Notifications: Control what notifications you receive for each card individually through the card's notification settings.
Tip: Data security: Cards stored in Apple Wallet are encrypted and secure. Your information is not shared without your permission. :::
Frequently asked questions
Can I install the same card on multiple devices?
Yes, scan the QR code on each device to install the card across multiple iPhones.
Will the card work without internet?
Once installed, the card can be displayed offline, but updates require an internet connection.
Can I edit my information after installation?
Some fields may be editable through the business's system. Contact the business or reinstall the card with updated information.
What happens if I get a new phone?
Cards don't automatically transfer. You'll need to reinstall cards on your new device by scanning the QR code again.
Do cards expire?
Card expiration depends on the business's loyalty program settings. Check the card details for expiration information.
Can I use one card for multiple people?
No, loyalty cards are typically tied to individual accounts. Each person should install their own card.
What if I accidentally delete my card?
You can reinstall it anytime by scanning the QR code again from your account. Your points and rewards history are stored in the business's system.
Does Apple Wallet work on iPad or Apple Watch?
Apple Wallet is available on iPhone, Apple Watch, and iPad. The installation process is similar across devices.
Why isn't my card automatically appearing when I visit the business?
Ensure location services are enabled, "Suggest on Lock Screen" is turned on, and you're within the geofence range (typically 100 meters).