Triggered Auto-Push - Custom Event-Based Notifications
Overview
Triggered Auto-Push (also called Custom Auto-Push) is an advanced automation system that sends push notifications automatically when specific events occur, allowing you to create custom automated messaging beyond the standard feedback, reminder, and birthday automations. You define exactly what event triggers the notification, when it sends after that event, and what message customers receive.
What Triggered Auto-Push does:
Sends notifications based on custom events you choose
Triggers on actions like card installation, coupon activation, reward redemption, and more
Delivers messages at precise timing after the trigger event (minutes, hours, or days later)
Creates sophisticated automated customer journeys
Operates hands-free once configured
Key differences from standard automation:
Standard automations (Feedback, Next Visit, Birthday): Pre-defined triggers and purposes
Triggered Auto-Push: You choose the trigger event and customize the entire flow
Maximum flexibility for unique business needs
This powerful feature lets you automate virtually any customer communication scenario, from onboarding new card holders to celebrating milestone achievements to re-engaging inactive customers with precision timing.
Before You Begin
Requirements:
Active Perkstar account with Custom Auto-Push feature enabled
Loyalty card(s) created and configured
Understanding of customer journey and key touchpoints
Clear automation goal and trigger event identified
Important notes:
Each custom auto-push applies to one card only (not multiple cards simultaneously)
For multiple cards, create separate auto-push configurations for each
Different trigger events offer different configuration options
Test thoroughly before enabling for all customers
Tip: Map out your customer journey first. Identify key moments where automated messages would add value, then configure triggered auto-push for those specific events.
Understanding Triggered Auto-Push
How It Works
The automated workflow:
You select a trigger event (e.g., "Card installed")
You set timing (e.g., "2 hours after card installed")
You compose message (e.g., "Welcome! Here's how to earn your first reward")
Customer action triggers the event (e.g., customer installs card)
Timer starts counting from trigger moment
Specified time elapses (your configured delay)
Push notification sends automatically to customer's device
Customer receives your message at the perfect moment in their journey
Completely hands-free:
No manual sending needed
Scales automatically with customer volume
Consistent messaging for every customer
Works 24/7 independently
Available Trigger Events
The system offers multiple trigger events you can use to automate messages:
Card lifecycle events:
Card installed - When customer first adds card to their device
Card activated - When card becomes active in system
Card updated - When card information changes
Transaction events:
Stamp earned - When customer earns stamp(s)
Points earned - When customer earns bonus points
Reward earned - When customer completes card or earns reward
Reward redeemed - When customer uses/redeems earned reward
Balance change - When card balance increases or decreases
Engagement events:
Coupon activated - When coupon becomes available to customer
Coupon used - When customer redeems a coupon
Visit added - When new visit is recorded (multipass cards)
Milestone events:
Tier reached - When customer achieves new loyalty tier
Anniversary - When customer reaches programme anniversary
Milestone achieved - Custom milestones you define
Time-based events:
Days since last visit - Inactivity-based triggers
Days until expiration - Approaching expiration warnings
Specific date/time - Calendar-based triggers
Note: Available trigger events may vary based on your card type and plan level. Check your Custom Auto-Push interface for your specific options.
Timing Flexibility
Configure when notification sends:
Minutes after trigger (1-60 minutes)
Hours after trigger (1-24 hours)
Days after trigger (1-365 days)
Weeks after trigger (1-52 weeks)
Why timing matters:
Immediate (minutes): Urgent, timely, real-time confirmation
Short delay (hours): Allows time for reflection, avoids interrupting
Long delay (days/weeks): Strategic re-engagement or milestone celebration
Accessing Triggered Auto-Push
Step 1: Navigate to Custom Auto-Push
Log in to your Perkstar account
Click Push in the left-hand menu
The Push Notifications screen opens
Click the Custom Auto-Push tab at the top of the screen
What you'll see:
"Add auto-push" section for creating new triggers
List of existing custom auto-push configurations (if any)
Configuration options and settings
Tab names may vary:
Custom Auto-Push
Triggered Push
Advanced Automation
Event-Based Push
Step 2: Understanding the Interface
The Custom Auto-Push screen contains:
Add Auto-Push section:
Trigger event selector
Message composer
Timing configuration
Card selector
Save button
Existing Auto-Push list:
Previously created triggered automations
Enable/disable toggles for each
Edit/delete options
Status indicators
Creating a Triggered Auto-Push
Step 1: Select Your Trigger Event
Choose what action will trigger the notification:
Locate the "Select trigger to start auto-push" dropdown
Click the dropdown to reveal available trigger events
Select the event that should initiate the automated message
Dropdown shows available triggers:
Card installed
Stamp earned
Reward redeemed
Coupon activated
Visit added
Balance changed
And more (depending on card type)
Choosing the right trigger:
Consider your goal:
Onboarding new customers? → "Card installed" trigger
Celebrating achievements? → "Reward earned" trigger
Encouraging usage? → "Coupon activated" trigger
Re-engagement? → "Days since last visit" trigger
Example scenarios by trigger:
Card installed:
Welcome messages
Programme education
First-use incentives
Tutorial or how-to guidance
Reward earned:
Congratulations messages
Redemption instructions
Achievement celebration
Social sharing encouragement
Coupon activated:
Remind customers they have a coupon
Explain how to use it
Create urgency (expiration reminder)
Drive immediate redemption
Step 2: Configure Trigger Criteria (If Applicable)
Some triggers require additional criteria:
After selecting your trigger event, additional fields may appear to refine the trigger conditions.
Example: "Stamp earned" trigger
May ask: How many stamps? (e.g., trigger only when customer earns 5th stamp)
Allows precision: Celebrate halfway point specifically
Example: "Days since last visit" trigger
May ask: How many days of inactivity? (e.g., trigger after 14 days no activity)
Defines: What counts as "inactive"
Example: "Balance changed" trigger
May ask: Increase or decrease? (e.g., trigger only on balance increase)
May ask: By how much? (e.g., trigger when balance exceeds £50)
Configuration varies by trigger type:
Simple triggers (card installed): No additional criteria needed
Complex triggers (milestone reached): Multiple criteria fields
Why criteria matter:
Create precise, targeted automation
Avoid irrelevant notifications
Trigger at exact moments that matter
Step 3: Compose Your Message
Write the notification customers will receive:
Locate the Message textbox
Click in the field
Type your notification message
Make it relevant to the trigger event
Message guidelines:
Character limits:
Optimal: 60-100 characters
Maximum effective: 120 characters
Longer messages truncate on lock screens
Front-load important information
Relevance to trigger:
Message should directly relate to trigger event
Reference what just happened
Provide value or next action
Message examples by trigger event:
Card installed trigger:
"Welcome! You're all set—earn your first reward today! 🎉"
"Thanks for joining! Here's how to earn points: visit us and scan your card ☕"
"You're in! Start earning stamps toward free items 🎁"
Reward earned trigger:
"Congratulations! You earned a reward! Come redeem it anytime 🎉"
"Amazing! Free item unlocked! Visit us to claim your reward 🎁"
"You did it! Your free coffee is ready—don't forget to redeem! ☕"
Coupon activated trigger:
"New coupon unlocked! 20% off your next visit—valid until [date] 🎟️"
"Special offer available! Use your coupon this week ⭐"
"Coupon activated! Tap to see details and redeem 🎁"
Reward redeemed trigger:
"Thanks for redeeming your reward! Keep earning for your next one 🎉"
"Enjoyed your free item? Start earning toward the next one! ☕"
"We hope you loved your reward! Visit again soon 💙"
Milestone achieved trigger:
"Wow! You've visited us 25 times! You're amazing! 🎉"
"Milestone: 1,000 points earned! Thank you for your loyalty ⭐"
"Congratulations on 6 months with us! You're valued 💙"
Days since last visit trigger:
"We miss you! It's been 2 weeks—visit us for a welcome back treat 🎁"
"Haven't seen you in a while! Come back for bonus points ⭐"
"Where have you been? We'd love to see you again! ☕"
Tone and style:
Match trigger event energy (celebration vs. reminder vs. onboarding)
Use emojis appropriately (one maximum)
Create clear next action if relevant
Be concise and scannable
Step 4: Set Timing
Define when notification sends after trigger event:
Two fields to configure:
Field 1: "Message to be displayed after" (count field)
Locate the count field
Enter a number (e.g., 2, 5, 24)
This is how many time units to wait
Field 2: Time unit dropdown
Locate the time unit dropdown next to count field
Select the unit of time:
Minutes
Hours
Days
Weeks
This defines what the count represents
Examples:
Count: 2, Unit: Hours = Send 2 hours after trigger event
Count: 30, Unit: Minutes = Send 30 minutes after trigger event
Count: 7, Unit: Days = Send 7 days after trigger event
Timing strategies by trigger type:
Card installed:
Immediate (5-10 minutes): Welcome confirmation, "You're all set!"
Short delay (1-2 hours): Tutorial or how-to guide after initial excitement
Next day (24 hours): Check-in, "How's it going? Any questions?"
Reward earned:
Immediate (1-5 minutes): Instant celebration and congratulations
Short delay (1 hour): Redemption reminder after initial excitement
Next day: "Don't forget to redeem your reward!"
Coupon activated:
Immediate (5 minutes): "Your coupon is ready!"
Mid-validity (3-5 days before expiration): "Don't forget to use your coupon!"
Last chance (1 day before expiration): "Expires tomorrow! Use it now!"
Reward redeemed:
Short delay (1-2 hours): "Hope you enjoyed! Earn your next reward"
Next day: Feedback request about redeemed reward
Days since last visit:
Trigger already time-based: Usually immediate once inactivity threshold reached
Or short delay (1-2 days) to avoid seeming too eager
General timing principles:
Immediate (minutes):
Best for: Confirmations, celebrations, real-time acknowledgment
Creates: Instant gratification, connection to action
Risk: May interrupt if customer still on-site
Short delay (hours):
Best for: Allowing reflection, avoiding interruption
Creates: Thoughtful communication timing
Risk: May lose momentum if too delayed
Long delay (days/weeks):
Best for: Strategic follow-ups, milestone celebrations
Creates: Spaced engagement, ongoing relationship
Risk: Customer may forget original trigger event
Test different timings:
Start with conservative timing
Monitor engagement rates
Adjust based on customer response
A/B test when possible
Step 5: Select Your Card
Choose which loyalty card this automation applies to:
Locate the Card field or Cards selector
Click to reveal your available cards
Select the one card you want this automation to apply to
All your created card templates appear:
"Main Loyalty Card"
"Downtown Location"
"VIP Membership"
Etc.
Important limitation: One card per custom auto-push
Each triggered auto-push configuration applies to exactly ONE card.
Why one card only:
Prevents configuration conflicts
Ensures clear automation management
Allows card-specific messaging and timing
For multiple cards:
Create separate auto-push configuration for each card
Can have same trigger but different messages/timing
Each card managed independently
Example: Coffee shop with 3 locations
Card installed trigger - separate configuration for each:
Downtown Card:
Message: "Welcome to Downtown location! Busy spot—expect quick service ☕"
Timing: 10 minutes after install
Airport Card:
Message: "Welcome traveler! Grab coffee before your flight ✈️"
Timing: 5 minutes after install
University Card:
Message: "Welcome student! Study fuel is our specialty 📚"
Timing: 1 hour after install
Three separate auto-push configurations, one per card, same trigger but customized execution.
Step 6: Save Your Configuration
Activate the triggered auto-push:
Review all settings:
✓ Correct trigger event selected
✓ Trigger criteria configured (if applicable)
✓ Message composed and proofread
✓ Timing set appropriately (count + unit)
✓ Correct card selected
Click the Save button
Confirmation message appears
Triggered auto-push is now active
What happens after saving:
Configuration is live immediately
Next time trigger event occurs, automation will execute
Timer starts from trigger moment
Message sends after specified delay
Works automatically ongoing
Important: Triggered auto-push doesn't execute until Save is clicked. Test thoroughly after saving.
Managing Triggered Auto-Push Configurations
Viewing Existing Automations
After saving, your triggered auto-push appears in a list:
Typically displays:
Trigger event name
Associated card
Message preview
Timing (e.g., "2 hours after")
Enable/disable toggle
Edit/delete options
Status indicator (active/inactive)
List helps you:
See all active automations at a glance
Manage multiple triggers
Quickly enable/disable as needed
Organize complex automation strategies
Editing Existing Configurations
To modify a triggered auto-push:
Locate the automation in the list
Click "Edit" button or click on the automation itself
Make your changes:
Update message
Adjust timing
Change trigger criteria (if available)
Modify card association
Click Save
Changes apply immediately to future triggers
Changes take effect:
Immediately for new trigger events
Already-scheduled messages (in timer countdown) may use old settings
All future triggers use updated configuration
Disabling/Enabling Automations
To temporarily stop a triggered auto-push:
Locate the automation in the list
Find the enable/disable toggle (usually top-right of each item)
Click toggle to OFF (disabled)
Automation stops executing
When disabled:
Trigger events no longer initiate this automation
Messages won't send even if triggers occur
Configuration remains saved
Can re-enable anytime
When to disable:
Testing alternative messaging
Seasonal adjustments (closed for holidays)
Revising automation strategy
Too many notifications active simultaneously
To re-enable:
Click toggle back to ON
Automation resumes immediately
Future trigger events will execute normally
Deleting Automations
To permanently remove a triggered auto-push:
Locate the automation in the list
Click "Delete" button or trash icon
Confirm deletion when prompted
Automation is permanently removed
When to delete:
Automation no longer needed
Strategy changed completely
Card type being discontinued
Creating new automation to replace old one
Cannot undo deletion:
Deleted automations are permanently removed
Must recreate from scratch if needed
Consider disabling first to test before deleting
Use Case Examples
Use Case 1: New Card Holder Onboarding
Goal: Welcome and educate new customers about loyalty programme
Configuration:
Trigger: Card installed
Timing: 10 minutes after installation
Message: "Welcome! You're all set 🎉 Earn 1 stamp per visit. 10 stamps = 1 free coffee! Start today! ☕"
Card: All card types
Why this works:
Immediate welcome creates positive first impression
Educates about programme mechanics
Sets clear expectations (10 stamps = reward)
Encourages first use today
Follow-up sequence:
Auto-push 2: "Card installed" + 24 hours = "How's it going? Any questions about earning rewards?"
Auto-push 3: "Card installed" + 7 days (if no stamps earned) = "We haven't seen you yet! Visit us this week for bonus points"
Use Case 2: Reward Redemption Encouragement
Goal: Remind customers to use earned rewards before they forget
Configuration:
Trigger: Reward earned
Timing: 24 hours after earning
Message: "Don't forget! Your free coffee is waiting 🎁 Visit us this week to redeem! ☕"
Card: Stamp cards
Why this works:
Celebrates achievement (reward earned)
Reminds customer to act (24 hours is sweet spot)
Creates urgency (this week)
Prevents forgetting about earned reward
Alternative timing:
Immediate (5 min): "Congratulations! You earned a reward!"
24 hours: "Reminder—redeem your reward!"
7 days (if not redeemed): "Last chance! Reward expires soon!"
Use Case 3: Coupon Usage Reminder
Goal: Drive coupon redemption before expiration
Configuration:
Trigger: Coupon activated
Timing: 3 days after activation (assuming 7-day validity)
Message: "Your 20% off coupon expires in 4 days! ⏰ Don't miss out—visit us soon! 🎟️"
Card: Coupon cards
Why this works:
Mid-validity reminder (not immediate, not last-minute)
Creates urgency (expires in 4 days)
Clear value (20% off)
Strong call-to-action
Sequence strategy:
Auto-push 1: Activation + 3 days = "Mid-point reminder"
Auto-push 2: Activation + 6 days = "Last chance! Expires tomorrow!"
Use Case 4: Milestone Celebration
Goal: Celebrate customer loyalty and strengthen emotional connection
Configuration:
Trigger: Customer reaches 10th visit (custom milestone)
Timing: Immediate (5 minutes)
Message: "🎉 Wow! Your 10th visit! You're amazing! Thanks for being such a loyal customer! 💙"
Card: All card types
Why this works:
Immediate celebration while customer may still be on-site
Acknowledges loyalty explicitly
Emotional connection through gratitude
No offer needed (recognition is the reward)
Milestone sequence:
10 visits: Celebration
25 visits: Bigger celebration + bonus
50 visits: VIP recognition + special gift
100 visits: Ultimate loyalty acknowledgment
Use Case 5: Re-Engagement After Inactivity
Goal: Win back customers who haven't visited recently
Configuration:
Trigger: 21 days since last stamp earned
Timing: Immediate (once 21-day threshold reached)
Message: "We miss you! 😢 Come back this week for 2X points—we'd love to see you! ☕"
Card: Standard loyalty card
Why this works:
Catches customers before they're truly lapsed
Personal tone (we miss you)
Incentive to return (2X points)
Creates urgency (this week)
Note: This may overlap with "Next Visit Reminder" automation. Coordinate timing to avoid duplicate messages.
Use Case 6: Post-Redemption Feedback
Goal: Gather feedback specifically about reward redemption experience
Configuration:
Trigger: Reward redeemed
Timing: 2 hours after redemption
Message: "How was your free item? We'd love your feedback! Rate your experience: [link] ⭐"
Card: Stamp cards
Why this works:
Timely (2 hours = fresh memory)
Specific to redemption (not general visit)
Easy action (rating)
Shows you care about reward quality
Complements: Standard feedback automation (which triggers on earning, not redeeming)
Best Practices
Start Simple, Build Complexity
Phase 1: Essential automations
Card installed welcome
Reward earned celebration
Basic engagement
Phase 2: Add nuance
Timing variations
Different messages for different cards
Milestone celebrations
Phase 3: Sophisticated journeys
Multi-touch sequences
Conditional logic
Complex re-engagement flows
Don't overwhelm yourself or customers:
Start with 2-3 key automations
Test and refine
Add more as you learn what works
Coordinate with Other Automations
Avoid notification overload:
Standard automations already active:
Feedback collection (after stamps earned)
Next visit reminder (days after last visit)
Birthday congratulations (on/before birthday)
Your triggered auto-push adds to this:
Card installed welcome
Reward redemption reminders
Milestone celebrations
Total notifications per customer:
High-frequency customers might receive many notifications
Monitor total volume
Disable redundant automations
Space messages appropriately
Coordinate timing:
Don't send multiple messages same day
Stagger automated campaigns
Consider customer experience holistically
Message Relevance is Critical
Match message to trigger:
Card installed → Onboarding/welcome
Reward earned → Celebration/redemption
Coupon activated → Usage reminder
Days inactive → Re-engagement
Avoid generic messages:
❌ "Thanks for being a customer!" (for any trigger) - too vague
✅ "Welcome! You're all set to earn rewards!" (card installed) - specific
Test message effectiveness:
Monitor engagement rates by trigger type
Compare different message approaches
Refine based on customer response
Timing Testing
Different events need different timing:
Celebrations: Immediate (minutes)
Education: Short delay (hours)
Reminders: Medium delay (days)
Re-engagement: Long delay (weeks)
A/B test timing:
Try 1 hour vs. 24 hours
Compare engagement rates
Optimize based on data
Consider customer context:
Still on-site: Avoid interrupting
Just left: Wait a bit
Later that day: Good time for reflection
Days later: Strategic follow-up
Troubleshooting
"Triggered auto-push isn't sending"
Check these factors:
1. Automation saved:
Return to Custom Auto-Push
Verify configuration appears in list
Ensure Save button was clicked
2. Automation enabled:
Check toggle is ON (active)
Disabled automations don't execute
Enable and test again
3. Trigger event actually occurred:
Verify customer action happened
Example: "Card installed" requires actual card installation
Test with yourself or staff member
4. Timing hasn't elapsed:
If set to "24 hours after," wait 24 hours
Be patient—timer must complete
Check timing configuration is correct
5. Customer has installed card:
Push only works for installed cards
Verify customer card status
Check Latest Updates on customer card
6. Correct card selected:
Ensure automation applies to right card
Check card field in configuration
Customer must have that specific card
"Messages sending at wrong time"
Diagnose timing configuration:
Check count and unit:
Count: Is the number correct?
Unit: Minutes, hours, days—is selection correct?
Example: "2 days" not "2 hours" if that was intention
Time zone considerations:
System may use account time zone or UTC
Trigger timestamp determines delay start
Check account time zone settings
Trigger timestamp:
Delay counts from exact moment of trigger
If card installed at 3pm, "2 hours after" = 5pm
Verify this matches expectations
Solution:
Adjust count or unit as needed
Save changes
Test with new trigger event
"Too many notifications overwhelming customers"
Assess total notification volume:
Count all active automations:
Standard: Feedback, Next Visit, Birthday
Custom: All triggered auto-push configurations
Manual: Any scheduled campaigns
High-frequency customer example:
Visits 3x/week
Feedback after each visit (3/week)
Custom milestone every 5 visits (varies)
Next visit reminder if skip a week (1/week)
Birthday (1/year)
Total: Potentially 4-5 notifications per week
Solutions:
Disable some automations temporarily
Increase timing delays (spread notifications)
Consolidate messages where possible
Monitor customer opt-out rates
Consider customer feedback
"Want different timing for different customers"
Current limitation:
Triggered auto-push applies same timing to all customers on that card
Cannot segment timing within one automation
Workarounds:
Option 1: Multiple cards
Create separate cards for customer segments
Configure different auto-push for each card
VIP card: Faster timing, more messages
Standard card: Standard timing
Option 2: Manual campaigns
Disable automation for nuanced scenarios
Send manual push to segments
More work but more control
Option 3: Accept one-size-fits-all
Choose timing that works for average customer
Some customers may find it too fast/slow
Monitor overall effectiveness
Advanced Strategies
Multi-Touch Event Sequences
Create customer journeys with multiple triggers:
Onboarding sequence:
Card installed + 10 min: "Welcome! Here's how it works..."
Card installed + 24 hours: "How's it going? Any questions?"
Card installed + 7 days (if 0 stamps): "We haven't seen you! Bonus points if you visit this week!"
Reward journey:
Reward earned + 5 min: "Congratulations! Reward unlocked!"
Reward earned + 24 hours: "Don't forget to redeem your reward!"
Reward earned + 7 days (if not redeemed): "Last chance! Reward expires soon!"
Implementation:
Requires multiple triggered auto-push configurations
Each trigger point = separate automation
Coordinate timing to avoid overlap
Test entire sequence thoroughly
Conditional Messaging
Different messages for different trigger values:
Stamps earned trigger:
1-4 stamps: "Great start! Keep earning!"
5th stamp: "Halfway there! 5 more to go!"
8-9 stamps: "So close! Almost to your reward!"
10th stamp: "Reward unlocked! Congratulations!"
Implementation:
Requires separate auto-push for each condition
If system supports criteria fields, use them
Otherwise, requires different trigger types
Combining with Manual Campaigns
Hybrid approach:
Use triggered auto-push for:
Predictable, recurring scenarios
Individual customer journeys
Scalable automation
Use manual campaigns for:
Time-sensitive promotions
One-time announcements
Complex segmentation
Coordinated launches
Best of both worlds:
Automated foundations handle routine communication
Manual campaigns handle special situations
Together create comprehensive engagement strategy
FAQ
Q: How many triggered auto-push configurations can I create? A: Check your plan limits. Most plans support multiple custom auto-push configurations. Create as many as needed for your automation strategy, but avoid overwhelming customers with too many notifications.
Q: Can I apply one triggered auto-push to multiple cards? A: No. Each configuration applies to exactly one card. For multiple cards, create separate configurations—one per card.
Q: What happens if a customer triggers the same event multiple times? A: They receive the notification each time (after the configured delay). Example: "Card installed" triggers once per installation. "Stamp earned" triggers after every stamp.
Q: Can I test triggered auto-push without affecting customers? A: Yes. Create a test customer profile, issue them the card, and perform the trigger action (install card, earn stamp, etc.). You'll receive the notification based on your timing, allowing you to test without impacting real customers.
Q: Will triggered auto-push work on both iOS and Android? A: Yes, triggered push notifications work on both platforms. Ensure customers have notifications enabled on their devices and cards installed.
Q: Can I schedule triggered auto-push to only send during certain hours? A: Not directly within triggered auto-push. The timing is relative to the trigger event. If card installed at 11pm and timing is "2 hours after," message sends at 1am regardless of time-of-day preferences.
Q: What if I set timing too short (e.g., 1 minute after)? A: Notification will send very quickly after trigger. This may be appropriate for real-time confirmations but could interrupt customer if they're still on-site. Test to ensure timing feels right.
Q: Can triggered auto-push replace standard automations (Feedback, Next Visit, Birthday)? A: Technically yes, if you manually recreate those triggers. However, standard automations are pre-built and optimized. Use triggered auto-push for custom scenarios not covered by standard automations.
Q: How do I know if my triggered auto-push is working? A: Test it yourself with a test customer profile. Check Latest Updates on customer cards to see if notifications were processed. Monitor engagement and visit patterns for impact.
Q: Can I use merge fields or personalization in triggered auto-push messages? A: This depends on your system's capabilities. Check if fields like {first_name} are supported. Test thoroughly if using merge fields to ensure they populate correctly.
Related Articles
Push Notifications - How Automated Messages Work - Standard automation overview
Feedback Collection Automation - Automated feedback requests
Next Visit Reminder Automation - Automated re-engagement
Birthday Congratulations Automation - Automated birthday wishes
Sending Push Notifications to All Customers - Manual push campaigns
Troubleshooting Push Notification Delivery Issues - When notifications don't reach customers
Need help with Triggered Auto-Push? Contact support for assistance with configuration, trigger selection, or advanced automation strategy development.