Push Notifications & Automation
Automated messaging system for engaging customers through push notifications, including manual campaigns and automated workflows.
Understanding Push Notifications
Learn how push notifications work, what customers see, and how to troubleshoot delivery issues.
Push Notifications Overview - How Automated Messages WorkLearn how automated push notifications work for loyalty cards. Complete guide to configuring feedback requests, visit reminders, and birthday messages with timing strategies, message templates, and performance tracking.
Push Notifications on iPhone (iOS)Learn how loyalty card push notifications work on iPhone. Complete guide to receiving lock screen alerts, viewing updates in Apple Wallet, managing notification settings, privacy controls, and troubleshooting.
Push Notifications on AndroidLearn how to receive and manage loyalty card push notifications on Android. Complete guide to enabling notifications for PWAs, controlling settings, viewing alerts, privacy options, and troubleshooting issues.
Push Notification Delivery TimeLearn how long push notifications take to reach customers. Complete guide to typical delivery times, Apple APNS and Google FCM systems, factors affecting speed, checking delivery status, and troubleshooting delays.
Troubleshooting Push Notification Delivery IssuesTroubleshoot push notification delivery issues. Complete guide to diagnosing non-delivery, checking card installation status, Google Wallet limits, iOS/Android settings, browser compatibility, and testing solutions.
Sending Push Notifications
Manual push notification campaigns for broadcasting messages to all customers, segments, or individuals.
Accessing and Using the Push Notifications SectionLearn how to access and use the Push Notifications interface. Complete guide to sending immediate or scheduled campaigns, targeting audiences, composing messages, managing history, and deleting scheduled notifications.
Sending Push to All Customers - Broadcast MessagesLearn how to send push notifications to all customers. Step-by-step guide to broadcasting messages, composing content, scheduling delivery, adding emojis, and managing all-customer campaigns.
Sending Push to Customer Segments - Targeted Group MessagesLearn how to send push notifications to customer segments. Complete guide to targeting by usage, stamps, or rewards, building criteria, checking audience size, and creating relevant personalized campaigns.
Sending Push to Individual Customers - Personal MessagesLearn how to send push notifications to individual customers. Step-by-step guide to personal messaging from customer profiles, customer service follow-ups, special recognition, testing, and scheduling one-to-one communications.
Transactional Push Notifications - Automatic Purchase ConfirmationsLearn how transactional push notifications work. Complete guide to automatic transaction confirmations, customizing stamp and multipass card messages, using the # placeholder, and best practices for real-time alerts.
Automated Push Campaigns
Set up automated push notification workflows triggered by customer behavior, location, time, or custom events.
Geo-Push Notifications - Location-Based Automatic MessagesLearn how geo-push location-based notifications work. Complete guide to automatic proximity alerts, creating 100m radius locations, iOS requirements, composing messages, managing multiple locations, and troubleshooting delivery.
Feedback Collection Automation - Requesting Customer RatingsLearn how automated feedback collection works. Complete guide to requesting reviews via push notifications after transactions, configuring timing delays, crafting messages, measuring responses, and optimizing feedback strategies.
Next Visit Reminder Automation - Re-Engaging Inactive CustomersLearn how automated next visit reminders work. Complete guide to re-engaging inactive customers with timed push notifications, configuring day delays, crafting messages, preventing churn, and optimizing timing strategies.
Birthday Congratulations Automation - Automated Birthday WishesLearn how automated birthday congratulations work. Complete guide to celebrating customers with timed push notifications, configuring days-before-birthday timing, collecting birth date data, crafting offers, and measuring redemption.
Triggered Auto-Push - Custom Event-Based AutomationLearn how triggered auto-push custom automation works. Complete guide to event-based notifications, selecting triggers, configuring timing delays, creating customer journeys, and building sophisticated automated campaigns beyond standard automations.