How can I cancel my subscription?

Want to pause, cancel, or reactivate your account? Find all the information here.

Lisa avatar
Written by Lisa
Updated over a week ago

When can I cancel my plan?

You can cancel your plan yourself at any time through your account. The cancellation will be effective at the end of your plan's term. Your subscription will not renew on the next debit date and no money will be debited. Your account will also be deactivated.

Where can I cancel my plan?

  1. Go to your profile in the top right corner of your account.

  2. From there, click on "Settings"

  3. Scroll to Subscription and click on "Manage plan".

  4. Scroll down on the pricing page and click on "Submit cancellation" at the very bottom of the page.

How do I cancel my plan ?

  1. Click on "Submit cancellation".

  2. After that you will see another window, asking for confirmation on your will to pursue the cancellation of your account. Click on "Continue with cancellation" if you want to cancel for sure.

  3. The cancellation will then become active at the end of your plan's term.

  4. Alternatively, you can click on "Keep my account" and nothing will change in your plan. Your account and subscription will not be cancelled.

Tip: Download your invoices before cancellation, as you will no longer have access to them after deactivating your account.

These are the next steps after hitting "Continue with cancellation"

  1. Subsequently, another page opens and you can specify why you want to leave us.

  2. If you don't find a suitable reason here, you can also write us in the support chat.

  3. After your selection, another window will open: Here you have the opportunity to have a look at our help in the Academy or to write a message to our Customer Success Managers directly. We will be happy to help you answer your questions and/or solve your problems. 😊

However, if you still want to cancel your account, please continue like this:

Please confirm one last time that you:

  • Want to go ahead and "Confirm cancellation".

  • Want to "Keep my account".

If you chose to confirm your cancellation, then your cancellation is now also submitted to our system! ✅


Can I use my account again later, or do I need a new one?

Yes, you can reactivate your account. By logging in again on the following page with your login data, you can reactivate your account. From here you can choose which plan you want to use.

When clicking on a plan, the amount for the selected plan will be debited from your account at the same time.

If you encounter any problems, for example that the reactivation does not work, please contact our support with the following information:

  • Your account email address.

  • The plan you want to book.

  • If want to be charged yearly or monthly.

Can I still download old invoices after my cancellation?

No, at least not on your own without reactivating your account. Please download your invoices from your account while your account is still active. If your account is already deactivated, you can contact our support team and we will send you the desired invoice. Please allow a few days for processing.

In the latter case, please contact our support with the following information:

  • Your account email address.

  • Invoice number or/and

  • Date or month in which the invoice was created.

Can I pause my plan?

No, currently there is no way to pause an account or plan. Instead, the account would need to be cancelled and reactivated later.

I can't reactivate my plan, why is that?

Maybe your payment method is no longer valid or has expired. In this case an automatic reactivation is not possible.

Please contact the support with:

  • Your email account address.

  • The exact error message (screenshot of the error message is fine).

Did this answer your question?