Summary
You can cancel your subscription at any time via Settings → Subscription → Cancel Subscription.
Cancellation takes effect at the end of your current billing period — your plan won't renew and your account will be deactivated.
You can reactivate your account at any time by logging back in at start.perspective.co/login and selecting a plan.
💡 Download your invoices before cancelling — once your account is deactivated, you can no longer access them directly.
How to cancel your subscription
Click your profile icon in the top right corner of your account
Click "Settings"
Scroll to Subscription and click "Cancel Subscription"
A confirmation window appears — click "Continue with cancellation" to confirm, or "Keep my account" to stop the process
You'll then be asked to share why you're leaving — select the reason that fits, or write us directly in the chat
A final confirmation screen appears — click "Confirm cancellation" to complete
Your cancellation is now confirmed ✅
It takes effect at the end of your current billing period — your plan won't renew and your account will be deactivated on that date.
💡 Before you go: From the cancellation screen you can also reach our Customer Success team directly. If something isn't working or you have open questions, we're happy to help.
Frequently asked questions
Can I reactivate my account after cancelling?
Can I reactivate my account after cancelling?
Yes. Log back in at https://start.perspective.co/login with your existing credentials and select a plan to reactivate. If you reactivate within six months of cancelling, your account data is retained. The charge for your selected plan is processed immediately from your saved payment method. If reactivation doesn't work, contact support with your account email address, the plan you'd like, and whether you prefer monthly or annual billing.
Can I pause my subscription instead of cancelling?
Can I pause my subscription instead of cancelling?
No — there is currently no option to pause a subscription. You would need to cancel and reactivate later when you're ready to use Perspective again.
Can I still access my invoices after cancelling?
Can I still access my invoices after cancelling?
Not directly. Once your account is deactivated, you lose access to your invoices. Download them while your account is still active. If your account is already deactivated, contact support with your account email address and the invoice number or the date/month of the invoice — we'll send it to you directly.
I can't reactivate my account — what should I do?
I can't reactivate my account — what should I do?
Your saved payment method may be expired or no longer valid, which prevents automatic reactivation. Contact support with your account email address and a screenshot of the error message you're seeing.
How can I delete my account and all associated data?
How can I delete my account and all associated data?
You cannot delete your account data yourself via the account settings. Our support team can handle this for you — just reach out in the chat and we'll take care of it.
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