What reminders do we have?
āWe'll notify you when you have a health task due. To activate these, we need you to give us permission to push you notifications. We promise theyāll be friendly reminders and not pestering annoyances! They will also make sure you donāt forget medication when you need to take it and remind you that every medication you take on time is another chance to win rewards with us.
Why am I not getting reminders?
āYou may need to turn notifications on in your phone's settings. Simply go to Settings on your home screen, then to Notifications, and then find our app in the list. Open it and switch āAllow Notificationsā on.
Why am I getting so many reminders?
āBecause we care about you very much! If you havenāt recorded that you have taken your medication, we send you a follow up reminder half an hour after it was due just to make sure you take your medication and donāt miss the chance to in rewards. If you would like to prevent this second follow up you can turn it off in the app by selecting More from the tab bar at the bottom of the screen and then selecting āNotification Settingsā from the menu. Once you're there, toggle āMedication Reminderā OFF ā donāt worry, this wonāt get rid of the Task Alarm at the time medication is due, just the second follow up.
Battery optimisation - Android
To save battery, Android devices may try to prioritise/limit notifications that they think are not essential. If you have checked that notifications are enabled both in your phone settings and in the app, but are still not receiving all/any of your notifications, please go into Account > Settings > Notifications in the app and make sure that 'on-time reminders' is toggled ON.
By enabling the 'on-time reminders' setting, the phone flags the notifications from the Perx app as time-sensitive and lets them through.
Can I change the reminder notification sound?
You sure can! Check out this article here to learn how.
Still having issues with reminders?
Please reach out to the team via our in-app support chat š¬