Troubleshooting
By Assaf1 author17 articles
- api.phitechapp.pahc.com can't connectCan't see my Analytics
- Analytics not loadingCan't load the Analytics webpage
- Can't see Analytic informationAnalytics tab in the Web App is not showing information
- Device name renamed to the device serial number
- A suffix of xxxxx_1 has been added to a device name or device Identity (e.g., Name, Location, Section)
- No results are shown on the Dashboard
- I clicked on ‘Forgot My Password’ link and did not receive a Reset Password Email
- I am not able to log in using my usernameCan't log in to the Web App
- Can’t see the latest data in the pHi-Tech Analytics software
- The analytic software is not loading, receiving network timeout message
- A user is logged in, but not seeing the User management tab
- User disabled / deleted, but still can see all information as before
- Can't log in to the Web AppEnable/Disable a User
- I clicked on the Reset Password button in the email I received but nothing happensReceived the Rest Password email, but not able to continue the process
- I did not receive a Reset Password emailReset Password triggered by an administrator in the Web App
- How to Reset My Forgotten Password?Reset your password in the Web App
- Where can I see the History Records in the Web App?History Records in the Web App