You can check the status of your crypto deposit on the deposit history page in your Picol account. This article will guide you through the process of locating this page and checking the status.

👉🏻 App operation step

👉🏻 Web operation step

After logging in, click [Account] - [Deposit] - [Clock Icon] - [Deposit].
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After logging in, click [Wallet] - [Deposit] - [Deposit]. At the bottom of the webpage, you will be able to see the "Deposit history."
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You can search for the cryptocurrency name you deposited through CoinMarketCap and click on the “Explorers” to select the network you are using.

For example, if you deposited TRX via Tron (TRC20), search for TRX on CoinMarketCap, click the drop-down button in front of the “Explorers”, select [tronscan.org], and enter the TRC20 blockchain explorer browser.
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You can paste the TXID obtained from the external exchange or wallet into the TRC20 blockchain explorer to check the status of your deposit.
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Need to confirm:

You can select the cryptocurrency you deposited and the blockchain network you are using on the deposit page of Picol. The page will display the number of block confirmations required for the deposit to arrive in your account. For example, take TRX deposited via Tron (TRC20)
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If the withdrawal status from the exchange or wallet that initiated the withdrawal shows "completed," the "Result/Status" field on the blockchain browser is "successful," and the number of confirmations is sufficient, please wait patiently for 30 minutes. The funds will be credited to your Picol account soon.

Q： Deposited to the old wallet address. Can I recover my funds?
A： After logging in, please go to the deposit history page as shown in Step 6 and click on the “Check the solutions” link. This will direct you to the "Self-service recovery" page. Then choose [Deposit to the old wallet address] - [Deposit to the old wallet address] - [Retrieve Now] to complete the process.

Q： Deposited funds that were not credited, but this does not fall under the previously mentioned situations. Can I recover my funds?
A： To potentially recover your deposited assets, please get in touch with Picol support.

Q： What is a contract address, and can I deposit funds to it?
A： Since different cryptocurrencies can have similar names or tickers, Picol provides the contract address that uniquely identifies each token, preventing confusion and ensuring that the correct token is deposited. However, please note that users should only deposit cryptocurrencies to the specific wallet address explained in Step 4.

*Depositing cryptocurrencies to the contract address may result in asset losses and cannot be recovered.

Q： What is TXID, and how can to check it?
A： TXID is the transaction record on the blockchain browser, called Tx Hash, Transaction ID, Transaction Hash, Transfer ID, etc., in different exchanges/wallets. You can find the withdrawal’s TXID in the withdrawal history record at the external exchange/wallet.

Q： Can I deposit money to Picol through any address or platform?
A： If your funds come from gambling or fraudulent platforms, your deposit will undergo an extended risk control review. Do not deposit funds to Picol from sanctioned or high-risk entities, as this may result in restrictions on your account. If your deposit is under review, please complete the form for manual verification:

Part of high-risk/sanctioned entities and cryptocurrency exchanges, and part of entities and cryptocurrency exchanges in sanctioned regions: Huione pay(汇旺)、Tornado Cash、Garantex、Suex、Nobitex, and AbanTether.

This is public information and will be updated periodically. Please refer to the crypto deposit page for the most up-to-date information.

Please get in touch with Picol Support if you have any other questions.