Follow the steps below to link your BigCommerce webshop to your Business Dashboard, so that your customers can easily collect points with every purchase
Get your verification information
To create savings transactions for your contacts, the system needs access to your orders. These rights must be created in your BigCommerce back office. Follow the steps below.
Log in to your Big Commerce environment
Once logged in, click on Settings in the side menu
Scroll all the way down to the API category
Go to API accounts , and at the top right go to create API account
Give your API account a name. Use at least the following settings for the scopes:
Customers: read only or modify
Marketing: modify (for creating discounts)
Orders: read only or modify
Order transactions: read-only or modify
Products: read only or modify
Carts: read-only or modify
Checkouts: read-only or modify
A text file will now be downloaded containing your verification information. Open this file and go to Business Dashboard
Install the BigCommerce integration in the Business Dashboard
The final step is to enter the verification information you just obtained into your Business Dashboard.
Log in to your Business Dashboard
When you are logged in, click on 'Apps' and go to Integrations
Find the BigCommerce integration in the list of integrations and click Install
Enter all the information from the text file and click Start
🎉 Your BigCommerce integration is now linked!
How does the BigCommerce integration work?
Orders
For every order created in your store, a savings transaction is created for the full order value. That includes tax and shipping costs.
Returns
If a customer wants to (partially) refund his order and the points, use the Refund promotion available in BigCommerce.
Please note: changing the order status to (partially) refunded does not do anything within the Business dashboard.
A full refund in BigCommerce will deduct all points from the original order from the contact's balance
In case of a partial refund in BigCommerce, the points will be deducted proportionately
Example: 50% of the total order amount was refunded, so 50% of the total points will be deducted)