Integrating Lightspeed K-Series allows your customers to save up loyalty points for each order they place and redeem Rewards and Vouchers during the order process.
Step-by-step installation guide
First, make sure you are logged in on the Business Dashboard. From there, click on 'Apps' and go to Integrations. In the integration marketplace, look for the Lightspeed K-Series integration, then click Install.
In the window that pops up, click Connect, which will redirect you to the Lightspeed login page. Enter your credentials and login.
Then, enable the requested resources: financial-api, items & orders-api, then click on Authorize. This will take you back to your Business Dashboard, and ask you which functionality to enable. Enable the Orders to credit receptions option, then continue.
In the Configuration step, you can rename your integration. If you have several Lightspeed accounts to connect, it's recommended to specify the account name in each integration name. Next, link your Lightspeed business locations to Business Profiles. Take care to link these correctly, as this will have impact how loyalty transactions are recorded.
On the last step, an example email will be presented to you. Copy the content and paste it into an email, or click Send email to directly open a new email in your email client. Send the email to k-series.support@lightspeedhq.com. Requesting the Realtime Notifications is required for your customers to receive loyalty points on their orders. Finally, click Activate.
Configuring Promotions & Rewards
Once you've installed the integration, Promotion attributes and Reward attributes will have been created for you based on the Discounts and Items configured in your Lightspeed account. For you Vouchers and Rewards to work properly in the Lightspeed POS, you'll now need to fill in the required data on each Reward and/or Promotion. You can find the attributes on the details page of each Reward and Promotion under the Advanced tab:
Free product: If the Reward concerns a free product (e.g. free cup of coffee), fill in the attributes as follows:
Discount: Use a Discount from Lightspeed that represents a 100% discount.
Apply to: Set this to 'Item(s)'.
Items: Select the item to which the discount should be applied. Note: if you select multiple products, the customer will be presented with a choice.
Discount off order: If the Reward concerns a discount on the entire order (e.g. €5 off total order amount), fill in the attributes as follows:
Discount: Use a Discount from Lightspeed that represents the discount you're aiming for, like €5.
Apply to: Set this to 'Entire order'.
Items: Leave this empty. If set, they will be ignored.
Add Leat to your Lightspeed POS
To enable your customers to redeem Rewards and Vouchers, you'll need to add the web extension to your POS:
Login to your Lightspeed back-office, then go to Configuration > Settings > Web extensions.
Click on Add a new web extension.
You'll then need to enter the web extension URL, which can be found in your Business Dashboard. Go to Integrations, then to Installed. Find your Lightspeed K-Series integration, and go to its details page. On the Information tab, you'll find the web extension URL. Click the Copy button and paste the URL in your new web extension in Lightspeed.
Check the Provide a JavaScript context to the loaded page checkbox, then click Save.
Next, we'll need to add the button to open the web extension to your Menu. In the Lightspeed back-office, go to Menu management > Menus then open the Menu where you'd like to add the button.
In the Main Screens section, click Add.
Enter a name that easily tells your staff what this button does (e.g. 'Loyalty', 'Rewards', 'Members') and style it to your liking.
Under the new menu item, click on Add button then select Web extension from the dropdown.
Check the checkbox for the web extension you've just created, then click Add 1 button.
Finally, click Upload and reload devices.
In order to apply discounts on items that are added to the order as sub items, you also need a special item that can be added as a promotional item. Go to Items, create a new item with the SKU: LEAT-DISCOUNT-ITEM and set the price type to Manually-entered negative price.
Configuring the Leat Giftcards as a payment method
Before you can use the giftcards provided by Leat as a payment method, we need to configure the required payment method in your Lightspeed back-office:
Login to your Lightspeed back-office, then go to Configuration > Settings > Payment methods.
Add a new payment method, select 'Other payment method' as its type, and set its code to "LGC".
Then, go to Configuration > Configurations and on each of the configurations listed there, go to the 'Payments' tab, and deselect the payment method you've just created. This will make sure it doesn't show up as it's own payment method in the check-out.
If you also want to sell or top-up giftcards, we need to add a specific item to enable this. Go to Items, create a new item with the SKU: LEAT-PRODUCT-ITEM and set the price type to Manually-entered price.
Reload all devices to retrieve the new configuration.
Done! Your Lightspeed K-Series integration is now ready for use!