A workspace is where your team's feedback, backlog, and insights live. Your organization can have multiple workspaces - each with its own analysis framework, backlog, and settings. This is useful when you need to separate feedback by product, team, or research focus.
When to use multiple workspaces
A single workspace works well for many teams. Consider creating a more workspaces when:
You have distinct products that different teams own - keeping their backlogs and frameworks separate avoids noise between teams
You want to try a different analysis framework - since the framework is locked per workspace, a new workspace is the only way to use a different one
You have different research contexts - for example, one workspace for customer feedback and another for internal UX research
ℹ️ Note: Integrations are connected at the organization level, so the same integrations are available to all workspaces. You choose which integrations each workspace actively pulls from.
How to create a new workspace
Click your workspace name in the top-left corner of the sidebar to open the workspace switcher.
Click Add workspace at the bottom of the dropdown.
Enter a name for the new workspace.
Choose an analysis framework. This cannot be changed after the workspace is created.
Click Create.
Go to Settings and configure PII redaction and priority score for the new workspace.
SCREENSHOT: Workspace switcher dropdown open, showing existing workspaces and the Add workspace option at the bottom.
Once created, the new workspace starts empty. Connect the integrations or data sources you want to use in Integrations in the sidebar (under Data Sources) and select which workspaces they feed into.
ℹ️ Note: Companies and tags are the same across all workspaces.
How to switch between workspaces
Click your workspace name in the top-left corner of the sidebar.
A dropdown shows all workspaces in your organization.
Click the workspace you want to switch to.
Your view updates immediately. Each workspace has its own backlog, insights, and settings - switching between them is like switching between separate environments.
Managing existing workspaces
To rename or update the current workspace:
Go to Settings > Workspace.
Update the name or description.
Click Save changes.
To permanently delete a workspace that's no longer needed, go to Settings > Workspace and click Delete workspace in the Danger Zone section.
⚠️ Important: Deleting a workspace is permanent. All feedback, backlog items, and insights in that workspace are deleted and cannot be recovered.
⚠️ Important: Only organization Admins and Owners can create, edit, or archive workspaces.