Why was I charged after cancelling my subscription or trial, and how can I get a refund?
Pillow uses Apple's subscription system to manage all transactions, including subscriptions and free trials. Below, we provide an overview of why charges may occur and how to resolve these issues, including requesting refunds.
Unexpected charges after canceling a Pillow subscription can happen due to the way Apple's subscription system manages cancellations and renewals. Understanding these processes is essential to prevent or resolve such issues.
Understanding Apple’s Subscription System
Apple's subscription system ensures that users are not charged without their explicit consent. Any subscription or free trial started through Apple's system is managed directly by Apple, which includes processing payments and renewals. Developers of Pillow do not have the ability to initiate charges or issue refunds.
Why Charges Occur
Trials Automatically Renew: Free trials set up through Apple will automatically convert to a paid subscription unless canceled at least 24 hours before the trial ends. This is mentioned during the trial enrollment process and on the subscription dialog box.
Cancellation Timing: If you cancel a subscription less than 24 hours before its renewal, the subscription will renew for the next billing period automatically. However, canceling ensures that the subscription will not renew after the next billing period.
Cancellation Errors: If there was an error during the cancellation process, such as technical issues or an incomplete cancellation request, charges may still occur.
How to Request a Refund
If you find yourself charged after canceling your subscription, you can request a refund through Apple’s system. Please follow these steps:
Visit Apple's refund request page.
Log in using the same Apple ID associated with your subscription.
Identify the charge in question and submit the refund request following the provided instructions.
Keep an eye on your email for updates from Apple about the refund status.
Additional Tips
Double-check your subscription status in the Apple account settings to ensure cancellation is successful.
Retain confirmation emails from Apple as proof of cancellation. These could assist if discrepancies arise during the refund process.