Why was I charged after cancelling my subscription or trial, and how can I get a refund?
Pillow uses Apple's subscription system to manage all transactions, including subscriptions and free trials. Below, we provide an overview of why charges may occur and how to resolve these issues, including requesting refunds.
Understanding Apple’s Subscription System
Apple's subscription system ensures that users are not charged without their explicit consent. Any subscription or free trial started through Apple's system is managed directly by Apple, which includes processing payments and renewals. Developers of Pillow do not have the ability to initiate charges or issue refunds.
Why Charges Occur
Trials Automatically Renew: Free trials set up through Apple will automatically convert to a paid subscription unless canceled at least 24 hours before the trial ends. This is mentioned during the trial enrollment process and on the subscription dialog box.
Cancellation Timing: If you cancel a subscription less than 24 hours before its renewal, the subscription will renew for the next billing period automatically. However, canceling ensures that the subscription will not renew after the next billing period.