Pillow uses Apple's subscription system and all subscriptions and trials are auto-renewable. Auto-renewable subscriptions or trials will automatically renew unless you cancel them 24 hours before their expiration.
Pillow provides a free 7-day trial period to explore its Premium features without commitment. Users can activate the trial within the app and must cancel it at least 24 hours before the end of the trial period through their device's app store settings to avoid automatic renewal. Currently, Pillow Premium is only available as an annual subscription.
How can I try Pillow Premium before purchasing?
Pillow offers a free 7-day trial of its Premium subscription. This trial enables users to explore all Premium features and decide if they meet their needs. If you cancel the trial before its conclusion, you’ll retain access to the app's free version for basic sleep tracking functionality.
How can I cancel my subscription or trial?
You can cancel your subscription any time from Pillow:
Open Pillow on your iPhone or iPad.
Tap on the "Settings" button in the top right corner.
Scroll down to find the "Pillow Premium" section and tap on "Manage".
Tap on "Edit or cancel subscription".
Can you cancel my subscription or trial?
Sorry, we can't. Pillow doesn't have user accounts, and we don't have access to any purchase information. Only the subscriber can cancel their subscription or trial using the instructions above.
I canceled my subscription or trial, but I still have access to all features!
Don't worry, this is normal! When you cancel your subscription, you will have access to all premium features until the expiration date of your subscription or free trial.
Additionally, if you cancel your trial, you will revert to the free version of Pillow, which includes basic sleep tracking functionality.
Can I get a refund?
If you are not satisfied with Pillow, we'd love to know more about the reasons behind this decision so that we can improve. Due to the way Apple's subscription system currently works, we cannot provide a refund directly, but you can contact Apple and ask for a refund by following this link: https://support.apple.com/en-us/HT204084
Additional trial options:
If you missed the initial trial or couldn't fully test the app during that period, there are options to extend your trial. Pillow offers the possibility to extend your trial by an additional 7 days for further evaluation. This can be done through specific promotional codes or offers provided by Pillow. Contact Pillow's support team through the app or official website for assistance with trial extensions or other subscription-related questions.
Can I share my subscription with other family members?
Of course! You can share your Pillow Premium subscription with other family members.
To share your subscription using Family Sharing, please ensure that all of the following are correctly set up:
Purchase sharing is enabled on your device, and your family members are allowed to share purchases you make on the App Store.
See instructions here: https://support.apple.com/en-us/HT201454
Pillow is not hidden from your purchase history. See instructions here: https://support.apple.com/en-us/HT201322
Can I use the same subscription on multiple devices?
Yes, of course! You can use the subscription on all of your devices as long as they are set up with the same Apple ID.
I switched Apple IDs. Can you transfer my subscription to my new Apple ID?
Sorry, that is not possible. All purchases on the App Store are tied to your Apple ID, so there is no way for us to transfer your subscription to the new Apple ID.
I purchased Pillow Premium before Pillow switched to subscriptions. Do I need to buy a subscription?
If you bought Pillow as a one-time in-app purchase, you get full access to all the premium features available when you made that purchase. Pillow will try to restore your purchase automatically, but if this fails, you can also restore that purchase manually from the settings dialog. You can also share this in-app purchase with other family members.
However, please note that some of the new premium features added or some of the upcoming premium features that will be added will require a subscription. In that case, these features will be locked, and you will see an indication to purchase a subscription.
Discounts and Promotions:
While Pillow currently does not offer predefined discount codes, any available special offers or promotions will be announced within the app or through Pillow's official social media channels. Stay updated by checking these sources regularly.