Want to send a special message to your customers when they place an order? You can easily customize the email notifications in Pineraffle. Just follow these simple steps:

Important note: An active raffle is a prerequisite for the customers to receive these emails.

Step 1. Once you have created a Raffle, you will be directed to the Notifications page.

Step 2. On the Notifications page, there are two presets of email you can choose to send the notifications from (when the customer are granted a ticket and to the final winners).

Pineraffle offers pre-made email templates that can be used as-is, or you can create customized emails using their built-in email editor. If you’re offering a custom prize, it’s crucial to provide clear instructions for winners on how to claim their prize within the “Winning Email.”

You can integrate Pineraffle with your Klaviyo account to create custom participation and winning emails. This allows you to manage your email campaigns directly within Klaviyo for a more personalised experience.

You have the flexibility to choose between two options for sending emails: either use Pineraffle’s pre-made or customised emails, or integrate with your Klaviyo account to create and manage your own. Select the option that best suits your preferences and business needs

Step 3: Customizable email templates: There are two available email templates, each featuring distinct functionalities. These templates allow you to modify the emails sent to participants (upon entering a raffle) and winners (when they win), personalising the content based on your store's branding and raffle details.

Edit Participant Email: Personalize your raffle emails with special codes that automatically fill in details like your store's URL, the raffle title, the prize name, and even the recipient's name! You can also include discount codes, the drawing date, ticket limits, and information about free products or gift cards, making it easy to create unique emails for each participant.

Settings:

You can choose a preset template that aligns with your raffle type and make necessary edits for your store. The email subject is set to "Here is your raffle ticket 🎫," and you can include a logo for branding. Additionally, an email footer can be customised to provide relevant information or disclaimers. This setup ensures that your emails are professional and tailored to your needs.

Email body:

You can customise the message to suit your preferences, allowing you to convey your unique style and tone while communicating with participants. This flexibility helps ensure that the email reflects your brand's voice and provides the necessary information effectively.

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Edit Winning Email: These parameters are placeholders used in email templates that automatically fill in specific information. For example, they can add your store's URL, discount code, raffle title, prize name, and the date. Other parameters include the total number of tickets, individual ticket numbers, and customer names. Additionally, there are options for including details about any free products or gift cards, making it easy to personalise emails for each participant.

Settings:

You can select an email preset that aligns with your raffle type or customise it for your store. The email subject is set as "Here is your raffle ticket 🎫," and you can include a logo for branding purposes. Additionally, you can customise the email footer, which may contain important information or acknowledgments related to the raffle. This setup ensures a professional and cohesive communication with participants.

Email body:

You can customise a message to inform winners about their prize and the associated product. It congratulates them, specifies their winning ticket number, and details how to claim their prize by adding the product to their cart and using a discount code at checkout. This personalization enhances the winner's experience and ensures clear communication regarding prize redemption. Additionally, it provides contact information for any questions, maintaining a professional and supportive tone.

Step 4: Save: Once you have completed all the necessary steps to configure your email notifications, you can save the changes to finalise your setup. This action ensures that your email notifications are properly configured and ready to be sent to participants and winners. By saving your settings, you can effectively manage communication with your audience, providing them with timely updates and information regarding their raffle entries and prizes.