We have an in-app support feature through our main web app that allows us to better help our clients. (This feature does not appear on the native mobile apps or through the web app from the browser on your mobile device.)
You can send messages to us directly through the web app using the chat icon in the bottom right corner of the page at any time. You can also use the search box to search our Help Centre.
Through this support feature, we will announce new features, send product tours, and message you directly where necessary.
If you prefer not to see these messages or contact us through the web app, you can turn this feature on or off using the cookies settings. Here's how:
Click on your avatar in the bottom left corner to open the profile settings menu, then click Cookie Preferences.
Toggle on or off the in-app support cookies on this screen.
If you have the in-app support cookies turned on and still don’t see the chat feature, toggle the cookies setting off and on again, then refresh your browser. The chat icon will appear.
Still have questions?
Send us a message through the chat icon in the web app, email us or keep looking through our Help Centre for more information.