1. Basic Fees
Annual Fees | Free |
Account Inactivity Fees | Free |
2. Transaction Fees
Transaction Fees Rate | 1% |
Small Transaction Fees (≤ 1 USD) | Small Payment Fees Discount Policy: |
Failed Payment Fees | 1. Failures due to “Authorization Timeout” or “System Maintenance” are free. |
Fiat-to-Crypto Conversion Fees | Free |
ATM Withdrawal Fees | 2% |
In the event of a refund, transactions with the status “Payment Reversal” will be refunded 1% of the transaction fees. Other refunded transactions: previously charged fees will not be returned.
Fees Rules Change Log
Fees Rules Change Log
Date | Change Type | Summary | Details |
2026-02-06 | Optimization | Failed Payment Fee Adjustment | 0.5 USDT per failed payment (unsupported merchants). First per merchant is free. |
2026-02-03 | Optimization | Small Payment Fee Adjustment | Free quota: the first 1 small transaction each month is free. |
2025-09-02 | New Rule | Added Failed Payment Fee | Non-exempt failed payments: 0.5 USDT per transaction. |
2025-09-02 | Optimization | Small Payment Fee Adjustment | Definition changed from “≤ 50U” to “≤ 1U”. |
2025-08-01 | Optimization | USD Local Payment Fee | Local transactions in USD are subject to a 1% transaction fee. |
2025-05-21 | Initial Ver. | First version released | Published the initial version of the fee rules. |
3. Cashback
Pionex provides up to 1% cashback rewards (no cap) for eligible spending, helping you achieve a near-zero-loss spending experience. Click here to learn more.
Example 1 - First Small Purchase
User A uses the Visa Card at a clothing store to buy a shirt and pants, priced at 61 MYR and 40 MYR, totaling 101 MYR. Assuming the current Visa exchange rate is 1 USDT = 4.1822 MYR, the transaction calculation is as follows:
Transaction Amount = 101 / 4.1822 = 24.15 USDT
Transaction Fees = 24.15 * 1% = 0.2415 USDT
Small Payment Handling Fees = 0 (for the first 50 transactions)
Total Transaction Amount = 24.15 + 0.2415 = 24.3915 USDT
Additionally, since every transaction gets a 1% cashback, the user will receive 24.3915 * 1% = 0.2439 USDT as cashback. In effect, User A’s card account will only be deducted 24.3915 - 0.2439 = 24.1476 USDT.
According to the above example, the 1% cashback offsets the 1% handling fees, achieving an almost zero-loss transaction.
Example 2 - Partial Refund Transaction
Based on the above scenario, User A later returns the pants (40 MYR) at the store. The user will receive a refund within 30 business days, approximately 40 / 4.1822 = 9.56 USDT. At the same time, the previously obtained cashback will be deducted proportionally based on the returned item's proportion of the total transaction (cashback * item amount ratio = 0.2349 * (40/101) ≈ 0.0965 USDT). Therefore, the actual refunded amount credited will be about 9.56 - 0.0965 = 9.4635 USDT.
If it’s a full refund, the entire cashback amount received will be reclaimed.
Note: Transaction handling fees are non-refundable.
Example 3 - Small Transaction (Beyond discount policy range)
User B uses the Visa Card to buy an apple priced at 0.2 USD. Transaction calculation:
Transaction Amount = 0.2 USDT (USDT:USD = 1:1)
Transaction Fees = 0.2 * 1% = 0.002 USDT
Small Payment Handling Fees = 0.2 USDT
Total Transaction Amount = 0.2 + 0.002 + 0.2 = 0.402 USDT
Example 4 - Transaction with status "Payment Reversal"
User C attempts to link the Visa Card to PayPal. During binding, PayPal requires a small charge of 1 SGD to verify the card’s validity. User C’s Visa Card will be charged about 0.7878 USDT. The calculation is as follows:
Transaction Amount = 0.78 USDT (using 1 USD = 1.282 SGD as an example)
Transaction Fees = 0.78 * 1% = 0.0078 USDT
Small-amount payment Fees = 0 (assuming it is still within the promotional policy)
Total transaction amount = 0.78 + 0.0078 = 0.7878 USDT
Subsequently, PayPal will refund this amount (1 SGD) to the user. At that time, the order status of this refund transaction is "Payment Reversal". The 1% transaction fees will also be returned to the user, and the user’s Visa Card will receive 0.7878 USDT.
Example 5 - ATM Withdrawal
User D uses a Visa Card to withdraw 100 EUR from the ATM. Assuming the current exchange rate is 1 EUR = 1.17 USDT, the transaction calculation is as follows:
Transaction Amount = 117 USDT (100 * 1.17 = 117)
Transaction Fee = 117 * 2% = 2.34 USDT
Total Transaction Amount = 117 + 2.34 = 119.34 USDT
Some ATMs may charge an ATM processing fee. Please refer to the applicable fees displayed on the ATM.
4. Card Limit
The table below displays the default limit:
Frequency | VISA Card Physical/Virtual Card | ATM Withdrawal |
Per Transaction | 10,000 USDT | - |
Daily | 10,000 USDT | 3,000 USDT |
Monthly | 50,000 USDT | 7,000 USDT |
If you need higher limits, please contact customer support.
Note: ATM withdrawal limits currently do not support adjustment.
5. Transaction Disputes (Chargeback)
If you have a dispute over a transaction and wish to apply for a reversal and refund, please contact Pionex customer service. We will assist you in initiating the appeal and arbitration process with the card organization.
Please note before applying:
Before submitting an application, please ensure that the main account has at least 650 USDT in available balance. We will temporarily freeze this amount as a security deposit.
Relevant Fee Explanation
Fee Item | Amount | Explanation |
Appeal Application Fee | 50 USDT / case | This fee must be paid regardless of the appeal outcome |
Visa Arbitration Fee | 600 USDT / case | Charged only if arbitration is lost. If the appeal is successful, 600 USDT will be unfrozen in the main account |
Regarding Third-Party Fees, some third-party service providers (such as payment channels) may separately charge a transaction service fee. This fee is unrelated to Pionex, and the actual amount is subject to the service provider's deduction.
FAQ
Q: Why does my Visa Card account show 100 USDT, but I can't buy a 99 USD item due to insufficient balance?
A: At the time of purchase, the Visa Card will reserve an extra 1% of the bill amount, a 1% transaction fee, which is about 99 * 1.01 = 101.1899 USDT. For a better spending experience, we recommend maintaining an extra 3-5% over the actual spending amount in your Visa Card account.
Q: The merchant shows the transaction failed, but my Pionex Card was charged.
A: This is because the merchant initiated an initial "pre-authorization charge." If the payment fails but the Pionex Card has already been charged, the amount will be refunded within 30 business days. You may attempt to use the card for payment again to complete the transaction.
Q: More than 30 days have passed, and I still have not received a refund. What should I do?
A: Please obtain the ARN (Acquirer Reference Number) from the merchant, and contact Pionex customer service together with the ARN, so we can assist in tracing the refund progress.
Q: Why am I being repeatedly charged a 0.5 USDT payment failure fee?
A: This is typically because you still have uncancelled subscription services or recurring charge settings, and the merchant continues to initiate payment requests while the card balance is insufficient, causing payment failure. Please contact the merchant directly to cancel the relevant subscription or stop the recurring charge. Re-applying for a Pionex Card will not resolve this issue.
Q: I have already frozen my Pionex Card. Why am I still being charged a 0.5 USDT payment failure fee?
A: Freezing the Pionex Card cannot prevent payment requests initiated by merchants. Please contact the merchant to cancel the subscription service or stop the recurring charge to fundamentally resolve the issue.
Q: Why am I unable to make payments using my Pionex Card?
A: Pionex Card is a service for cryptocurrency payments. Some merchants, based on their risk policies regarding payment methods, may not support cryptocurrency payments. You may check whether there are any transaction records in the Pionex Card. If there are no transaction records, it means the merchant does not accept the Pionex Card as a payment method.
APP: Wallet → Card → Visa → Recent Transactions
Pionex reserves the right to amend fees and limits.
The examples above might not use the latest rate for calculation. Please refer to the latest official announcements/guidelines for the most up-to-date information